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How do I cancel my prescription please the app doesn't have a option to unsubscribe please help

The app video up! Isn't letting me unsubscribe they don't even have a option on the app to unsubscribe it's nowhere to be seen I really don't want to get charged 6.99 a month please help

Posted on Jan 26, 2023 12:00 AM

Reply
Question marked as Top-ranking reply

Posted on Jan 26, 2023 5:45 AM

Hello Cmkrew,


Please click on this link to learn how to cancel a subscription from Apple ➔ If you want to cancel a subscription from Apple - Apple Support


Please make sure you read the highlighted part in my notes telling you about what to do if you don't see a cancel option. Apparently it is very easy for people to miss this in my posts.


Notes:

You might need to scroll down to find the Cancel Subscription button. If you don’t see Cancel Subscription, then the subscription is already canceled and won't renew. An "Expires" date (instead of "Renews") means the current subscription will just run until then. "Resubscribe" is just in case you change your mind about having it end.

• Deleting an app does not cancel a subscription.

• If you don’t cancel trials more than 24 hours before your renewal date, your subscription might renew.

• If you don't have an Apple device, see the options near the bottom of the support document.


Use this shortcut to jump to the section about what to do if you can’t find the subscription that you want to cancel. --> If you want to cancel a subscription from Apple - Apple Support


If you still can't find a subscription, contact Apple Support using this issue-specific link at the end of the section. --> Apple Support


If you still have problems:


Click here ➔ Choose your country or region - Official Apple Support Select your country, then a product.


Or: Contact Apple for support and service ➔ "See a list of Apple phone numbers around the world."

Click here ➔ Contact Apple for support and service - Apple Support



2 replies
Question marked as Top-ranking reply

Jan 26, 2023 5:45 AM in response to Cmkrew

Hello Cmkrew,


Please click on this link to learn how to cancel a subscription from Apple ➔ If you want to cancel a subscription from Apple - Apple Support


Please make sure you read the highlighted part in my notes telling you about what to do if you don't see a cancel option. Apparently it is very easy for people to miss this in my posts.


Notes:

You might need to scroll down to find the Cancel Subscription button. If you don’t see Cancel Subscription, then the subscription is already canceled and won't renew. An "Expires" date (instead of "Renews") means the current subscription will just run until then. "Resubscribe" is just in case you change your mind about having it end.

• Deleting an app does not cancel a subscription.

• If you don’t cancel trials more than 24 hours before your renewal date, your subscription might renew.

• If you don't have an Apple device, see the options near the bottom of the support document.


Use this shortcut to jump to the section about what to do if you can’t find the subscription that you want to cancel. --> If you want to cancel a subscription from Apple - Apple Support


If you still can't find a subscription, contact Apple Support using this issue-specific link at the end of the section. --> Apple Support


If you still have problems:


Click here ➔ Choose your country or region - Official Apple Support Select your country, then a product.


Or: Contact Apple for support and service ➔ "See a list of Apple phone numbers around the world."

Click here ➔ Contact Apple for support and service - Apple Support



Jan 26, 2023 4:34 AM in response to Cmkrew

1.

If the app has a subscription associated with it, see -> Delete apps on your iPhone, iPad, and iPod touch -> Delete apps on your iPhone, iPad, and iPod touch - Apple Support

  • If you delete an app, it doesn’t cancel in-app subscriptions that you might have. While deleting an app, you might see a Cancel Subscriptions option. Learn how to cancel your subscriptions.

 

If you don't want to continue a subscription you need always to cancel that subscription in time, see the following Apple articles:

If you want to cancel a subscription from Apple

If you want to cancel a subscription from Apple - Apple Support

 

If the subscription that you want to cancel is not listed

If the subscription that you want to cancel is not listed – Apple Support (UK)

 

2.

If you have received an invoice from Apple, on every invoice from the Apple Store and/or iTunes Store always states what you have purchased (and/or concerns a subscription) and the amount.

Tap on Report a problem on the invoice.


Or try to ->  Request a refund for apps or content that you bought from Apple.

Request a refund for apps or content you've bought from Apple – Apple Support (UK)

 

If you have requested a refund, you must wait until Apple has approved. Then you will receive a message from Apple.

Refunds are not guaranteed. For more information, see the Terms & Conditions.

 


How do I cancel my prescription please the app doesn't have a option to unsubscribe please help

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