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For the past 4 months my M1 Mini mac with 16 GB running Ventura 13.2 will not play any online or local videos. This is the case with either Safari or Chrome.
If i reboot the Mini mac it will then play for a few hours then go back to not playing anything.
This happens with Youtube / BBC news videos or any videos I have in Apple TV app on my Mac.
Any ideas?
Mac mini, macOS 13.2
Two things that I noticed are the vpn software and the infamous keystone “helpers”. The latter are known to grab hold of the system videotoolbox in such a way as to heavily impair video applications. I wouldn’t put it past them to cause this issue.
If this were something that happens immediately after boot I would suggest starting in Safe Mode to compare, but in this case it would not tell us much unless you kept in Safe Mode for a while.
You could try uninstalling Chrome and its keystone daemons and see if that helps. It is not enough to delete Chrome. See https://chromeisbad.com for an explanation of what they do and how to remove them.
Two things that I noticed are the vpn software and the infamous keystone “helpers”. The latter are known to grab hold of the system videotoolbox in such a way as to heavily impair video applications. I wouldn’t put it past them to cause this issue.
If this were something that happens immediately after boot I would suggest starting in Safe Mode to compare, but in this case it would not tell us much unless you kept in Safe Mode for a while.
You could try uninstalling Chrome and its keystone daemons and see if that helps. It is not enough to delete Chrome. See https://chromeisbad.com for an explanation of what they do and how to remove them.
In all likelihood there is something that you have installed that is crashing the system videotoolbox...
Please run Etrecheck and post its full report here. Use the "additional text" button and paste the report into the text box.
Hi Luis...
So a huge thanks for your help with this - looks like we are all good now!
I trashed Chrome - didnt find any Chrome items to trash in /Library but did find a few chrome related items in ~/Library.
So I trashed all of those items as noted in https://chromeisbad.com and rebooted my M1 Mini Mac and for the past 2 days all video content plays either online or local!
Weirdly enough we dont have this problem on our main video editing machines (2 x 2020 iMacs), only on our M1 Mini mac which is thankfully only a back up machine for using Illustrator and Lightroom in the studio.
So again thanks Luis - from Bonnie (cold) Scotland!
Thank you Luis
Mac Mini M1 will not play any videos
