iPhone mail app suddenly stopped syncing gmail with google (deleted emails)

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iPhone mail app suddenly stopped syncing gmail with google (deleted emails)

I've used gmail on my iPhone mail app since forever with no issues. Suddenly in the last couple of days I've noticed that when I'm deleting emails on my iPhone the emails are NOT being deleted from my google account and subsequently not from any other attached device (like my iMac). The settings appear to be the same across multiple gmail accounts yet only one account seems to be affected (see (2) below)

Summary:

1) I'm using the Apple Mail app with gmail accounts (I hate the gmail app)

2) I have multiple gmail accounts, but only one is showing this behavior (my primary account of course)

3) I'm on iOS 16.2 which has been installed for a while (possibly eliminating a software change as the cause)

iPhone 12

Posted on Jan 26, 2023 10:05 AM

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Answer 1

Best reply

TammyW_03

Community Specialist

Jan 28, 2023 4:14 PM in response to Roscoe17

Hey Roscoe17,

You provided great details! The first step we recommend is backing up your iPhone, then updating the software and apps. Updates can help by installing bug fixes and important security updates. These guides will help with backing up and updating:

If the emails are still not syncing up, remove the account and add it back to see if fresh connections help to resolve this. Those steps can be found under "Remove your email account and set it up again" here: If you can’t send email on your iPhone or iPad - Apple Support

Remove your email account and set it up again

1. On your computer, sign in to your email provider’s website. Make sure that all of your email is there or make sure that your email is saved somewhere other than on your iOS or iPadOS device.

2. On your device, go to Settings > Mail, then tap Accounts.

3. Tap the email account that you want to remove.

4. Tap Delete Account.

5. Add your account again.

Let us know how it goes.

Take care!

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Answer 2

Roscoe17 Author

Level 1

15 points

Jan 29, 2023 9:59 AM in response to TammyW_03

I skipped the update software option. Given that all of the S/W was working and I made no changes, I found it challenging to believe that could be the cause, especially since it was still working for 7 other identically-configured accounts.

So I went straight to the delete/re-install account option. That worked. Thanks!

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Answer 3

destiny241

Community Specialist

Jan 29, 2023 12:13 PM in response to Roscoe17

Hello Roscoe17,

That's wonderful to hear, you solved this by removing and adding back the Gmail account.

Nice work.

Have a lovely day, take care.

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iPhone mail app suddenly stopped syncing gmail with google (deleted emails)

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