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Why is my Face ID not working

My Face ID quit working how do I fix this


iPhone 12 Pro Max, iOS 16

Posted on Jan 26, 2023 4:05 PM

Reply
Question marked as Top-ranking reply

Posted on Jan 26, 2023 6:47 PM

Hello,


Apple has several documents helping you with Face ID.


This document is specific to what to do if you see a 'disabled' Face ID alert --> If an alert says Face ID has been disabled on your iPhone or iPad Pro - Apple Support


If you don't see a 'disabled' message but do have general issues with Face ID not working properly, explore the list of things to try in this document: If Face ID isn't working on your iPhone or iPad Pro - Apple Support

If the first 8 don't solve the issue then use #9, contact Apple.


1 reply
Question marked as Top-ranking reply

Jan 26, 2023 6:47 PM in response to Jsmith85jcs

Hello,


Apple has several documents helping you with Face ID.


This document is specific to what to do if you see a 'disabled' Face ID alert --> If an alert says Face ID has been disabled on your iPhone or iPad Pro - Apple Support


If you don't see a 'disabled' message but do have general issues with Face ID not working properly, explore the list of things to try in this document: If Face ID isn't working on your iPhone or iPad Pro - Apple Support

If the first 8 don't solve the issue then use #9, contact Apple.


Why is my Face ID not working

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