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User profile for user: Bammy1967
Bammy1967 Author
User level: Level 1
4 points

Purchases

Any idea why I have been charged for an in app purchase but not received it. Apple say it’s not them and playdemic say it is. Help needed please

Posted on Jan 27, 2023 1:48 AM

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User profile for user: MacOSVentura
MacOSVentura
User level: Level 4
1,155 points

Posted on Jan 27, 2023 3:58 AM

Hello!

See if this site helps: https://reportaproblem.apple.com. Then sign in with your Apple ID, on "I would like to..." select Request a refund. On "Tell us more..." choose a reason, tap next and select the purchase. Then next again and that's it. You should receive an email, and after 48 hours another one telling you if a refund is approved.

Have a great day!

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User profile for user: MacOSVentura
MacOSVentura
User level: Level 4
1,155 points

Jan 27, 2023 3:58 AM in response to Bammy1967

Hello!

See if this site helps: https://reportaproblem.apple.com. Then sign in with your Apple ID, on "I would like to..." select Request a refund. On "Tell us more..." choose a reason, tap next and select the purchase. Then next again and that's it. You should receive an email, and after 48 hours another one telling you if a refund is approved.

Have a great day!

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User profile for user: LD150
LD150
User level: Level 10
89,899 points

Jan 27, 2023 3:58 AM in response to Bammy1967

Apple expedites the payment, the app needs to deliver it.

Go for a refund and try again or find a better app

This Apple support Billing Article should answer your question. 


Subscriptions and Billing - Official Apple Support 

Also https://reportaproblem.apple.com 

Also check Settings, your name, iCloud, Manage storage, change storage plan  

See this article about refund status 

Check the status of a refund for apps or content that you bought from Apple - Apple Support 


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