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Hello, I bought a 7plus mobile phone, I was very happy when I received it and I forgot to factory reset the mobile phone. Unfortunately, the thief who sold me this mobile phone sold me the phone with a locked Apple ID and I have no access to that person. Please help me . I'm not a liar

iPhone 7 Plus

Posted on Jan 27, 2023 4:19 AM

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Question marked as Top-ranking reply

Posted on Jan 27, 2023 4:22 AM

Hi there,


If the iPhone is activation Locked, you will need to contact the seller. If you don't have access to the seller, I am sorry but you cannot use the iPhone. Apple will only help you unlock it if you're the original owner and can provide valid proof of purchase information.


See this link for further reference

How to remove Activation Lock - Apple Support


If you still want to speak someone from online support see this link

Contact - Official Apple Support


2 replies
Question marked as Top-ranking reply

Jan 27, 2023 4:22 AM in response to alireza71GH16

Hi there,


If the iPhone is activation Locked, you will need to contact the seller. If you don't have access to the seller, I am sorry but you cannot use the iPhone. Apple will only help you unlock it if you're the original owner and can provide valid proof of purchase information.


See this link for further reference

How to remove Activation Lock - Apple Support


If you still want to speak someone from online support see this link

Contact - Official Apple Support


Jan 27, 2023 4:28 AM in response to alireza71GH16

Apple has two related features, Activation Lock ( Activation Lock for iPhone, iPad, and iPod touch - Apple Support ) and Find My ( iCloud - Find My - Apple ), which are designed to prevent anyone else from using an iPhone, iPad, or iPod touch if it's ever lost or stolen. Deactivation of either requires knowing the Apple ID and password that set the feature, or by placing a special request to Apple to reset the device. This Apple ID information essentially defines the current ownership of the device.


Click on this link to learn how to remove Activation Lock --> How to remove Activation Lock - Apple Support

or this one for disabling Find My if activation lock has not yet engaged --> Turn off Find My on your iPhone or other devices - Apple Support


If you do not know the required information and you are not the owner, get the owner of the account to remove the lock (the section: "If you no longer have your iPhone or iPad" in: What to do before you sell, give away, or trade in your iPhone or iPad - Apple Support ), or return the device for a refund, or recycle the device. The device is otherwise useless to you. If the owner is unknown and has not provided contact information as a message showing in the login screen, there is no way to contact the owner unless the person who gave you the device knows them.


The above way is the primary way Apple offers for unlocking a phone signed into a different Apple ID. Apple can completely reset a device if a person can provide sufficient evidence of valid ownership. This is done online at: Activation Lock support request - https://al-support.apple.com/#/additional-support Apple says, "Proof of ownership documentation is required," but does not provide many details in the article as to what is acceptable proof. Prior to this official service Apple typically required the original receipt* issued by Apple or an Apple Authorized Reseller and documented provenance (so typically it would be the first owner who does this, or a descendant with legal proof of ownership transfer).


If you want to hear this from Apple, refer to this document for ways to contact Apple --> Choose your country or region - Official Apple Support



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