Shattered back of iPhone 14 pro

I did as the phone was brand new. But the phone shouldn’t shatter with a shatterproof case and had to enroll in Apple care plus in order to not spend $499 to have it fixed. Absolutely ridiculous that it is that fragile. Phones get dropped.

I had the back replaced which was essentially the entire phone. Sadly I wasn’t able to recover much of my phones information regardless of the backups. My point to this entire question was to find out how often these brand new phones are shattering and why. It’s insane that a phone this expensive should be so fragile. Took me about 10 hours and a lot of time and effort to get this issue taken care of because we all know switching out a phone isn’t simple.

It was actually an error on Verizon’s part as they were supposed to sign me up for insurance and didn’t. Luckily the person at the Apple Store gave me a break and told me about Apple car plus, so I signed up and came back in two days and it was fixed. I know all about having insurance which is why I would never have a phone without it. However now I know Apple care plus is a better option as they don’t have limits on replacement and it’s much cheaper and there’s no deductible. As far as my data Apple has to go in and re-activate something as Verizon said it’s not their issue I just haven’t had time to sit on another customer service call. What is missing as far as I can tell right now is all of my text messages prior to 2/5, when the back of my phone was replaced. The original reason for my post was that I just think the phones should be made better for what we are paying for them.