Anyone else have an issue with a shattered back of a brand new iPhone 14 Pro? I just had my phone activated on 9 January and of course the guy that signed me up for assured me I would have insurance didn’t add that insurance onto my brand new phone. I’ve never gone without insurance in my life and of course, in one case I needed it ever I don’t have it. Dropped it off of my lap from a distance of about 2 feet with a case and it’s completely shattered.
I had the back replaced which was essentially the entire phone. Sadly I wasn’t able to recover much of my phones information regardless of the backups. My point to this entire question was to find out how often these brand new phones are shattering and why. It’s insane that a phone this expensive should be so fragile. Took me about 10 hours and a lot of time and effort to get this issue taken care of because we all know switching out a phone isn’t simple.
I had the back replaced which was essentially the entire phone. Sadly I wasn’t able to recover much of my phones information regardless of the backups. My point to this entire question was to find out how often these brand new phones are shattering and why. It’s insane that a phone this expensive should be so fragile. Took me about 10 hours and a lot of time and effort to get this issue taken care of because we all know switching out a phone isn’t simple.
I did as the phone was brand new. But the phone shouldn’t shatter with a shatterproof case and had to enroll in Apple care plus in order to not spend $499 to have it fixed. Absolutely ridiculous that it is that fragile. Phones get dropped.
Phone fell off edge of bathtub, in a case and the back is shattered.
It was actually an error on Verizon’s part as they were supposed to sign me up for insurance and didn’t. Luckily the person at the Apple Store gave me a break and told me about Apple car plus, so I signed up and came back in two days and it was fixed. I know all about having insurance which is why I would never have a phone without it. However now I know Apple care plus is a better option as they don’t have limits on replacement and it’s much cheaper and there’s no deductible. As far as my data Apple has to go in and re-activate something as Verizon said it’s not their issue I just haven’t had time to sit on another customer service call. What is missing as far as I can tell right now is all of my text messages prior to 2/5, when the back of my phone was replaced. The original reason for my post was that I just think the phones should be made better for what we are paying for them.
It's glass and glass can break. Sorry it happened to you, but if you didn't pay for AppleCare+, there's little you can do except pay the price for replacement.
You also shouldn't have lost any data if you had a backup, either locally or in iCloud.
With either, restoration should provide you with a phone that looks and acts just like your old one did.
What did you lose?
So you dont have AppleCare?
With how many times I've dropped it walking across my works gravel parking lot I'm surprised I haven't had anything shatter on my iPhone 14 Pro. Unfortunately, physics can be a real pain, just the right speed, force, angle or surface, and bam, shattered.
This is a user-to-user forum. Leave your feedback to Apple here: Product Feedback - Apple
So in other words you’ve already gotten the phone replaced
Accidents happen.
Was it a case with a drop protection guarantee? A regular case usually does not.
Shattered back of iPhone 14 pro
