Can't Activate iPhone XS

Lost all cell reception and after resetting phone I now have a blue triangle with an exclamation mark. Done everything from updating all software, restoring in safe mode etc? Only option I ever get is to Shutdown!

Posted on Jan 27, 2023 10:28 AM

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Question marked as Top-ranking reply

Posted on Jan 29, 2023 4:06 PM

Hi pooooooof,


For help with activating your iPhone, test the steps below found in the article here: If you can't activate your iPhone or iPad (Wi-Fi + Cellular) - Apple Support


"Follow these steps 

  1. Restart your iPhone or iPad.
  2. If you're using a cellular-data connection, connect to a reliable Wi-Fi network instead.
  3. If you get an error message on your iPhone or iPad that says the activation server is temporarily unavailable or cannot be reached when trying to activate, wait a few minutes, then repeat the previous steps.


If you still can't activate your iPhone or iPad, try again using your computer instead:

  1. Make sure that you have the latest version of macOS or the latest version of iTunes.
  2. Check that your computer has an internet connection.
  3. With the cable that came with your iPhone or iPad, connect your iPhone or iPad to your computer. Locate your device on your computer.
  4. Wait while your computer detects and activates your iPhone or iPad: 
    • If an alert appears that says "Set up as New" or "Restore from Backup," it means your iPhone or iPad is activated.
    • If you get an error message on your computer that says that the SIM card isn't compatible or is invalid, contact your carrier.
    • If you get an error message that says the "activation information was invalid" or "activation information could not be obtained from the device," use recovery mode to restore your iPhone or iPad."



If the issue remains, reach out to Apple Support directly to further assist.


Contact - Official Apple Support


Contact Apple for support and service - Apple Support



Best.


1 reply
Question marked as Top-ranking reply

Jan 29, 2023 4:06 PM in response to pooooooof

Hi pooooooof,


For help with activating your iPhone, test the steps below found in the article here: If you can't activate your iPhone or iPad (Wi-Fi + Cellular) - Apple Support


"Follow these steps 

  1. Restart your iPhone or iPad.
  2. If you're using a cellular-data connection, connect to a reliable Wi-Fi network instead.
  3. If you get an error message on your iPhone or iPad that says the activation server is temporarily unavailable or cannot be reached when trying to activate, wait a few minutes, then repeat the previous steps.


If you still can't activate your iPhone or iPad, try again using your computer instead:

  1. Make sure that you have the latest version of macOS or the latest version of iTunes.
  2. Check that your computer has an internet connection.
  3. With the cable that came with your iPhone or iPad, connect your iPhone or iPad to your computer. Locate your device on your computer.
  4. Wait while your computer detects and activates your iPhone or iPad: 
    • If an alert appears that says "Set up as New" or "Restore from Backup," it means your iPhone or iPad is activated.
    • If you get an error message on your computer that says that the SIM card isn't compatible or is invalid, contact your carrier.
    • If you get an error message that says the "activation information was invalid" or "activation information could not be obtained from the device," use recovery mode to restore your iPhone or iPad."



If the issue remains, reach out to Apple Support directly to further assist.


Contact - Official Apple Support


Contact Apple for support and service - Apple Support



Best.


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Can't Activate iPhone XS

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