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I am unable to purchase any apps from the app store on iPhone 14. I get a prompt to double click and then just get the prompt again.

I am able to get updates to my apps but if I try to purchase a new one, even if there is no charge, I get a prompt to double click to install, I get the smiley face icon, and then it asks me to double click to respond. A continual loop. Face ID works fine for everything else. Any thoughts on what is wrong?

iPhone 14 Pro

Posted on Jan 27, 2023 11:19 AM

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Question marked as Top-ranking reply

Posted on Jan 28, 2023 7:34 PM

Hi Tom Bilbro

Welcome to the Apple (user-to-user) Community.


Re: Any thoughts on what is wrong?


Wondering if you have any restrictions on purchases set:


Eg: Apple support have an article online that may help check:

Manage App Store purchases, subscriptions, settings, and restrictions on iPhone – Apple Support


or

Seems, for some app purchases etc., Apple requires we have a payment method listed in our Apple ID account, even if we just "get" free updates / downloads.


To see what payment methods Apple can accept in your country or region:

Payment methods that you can use with your Apple ID – Apple Support


How to: Add a payment method to your Apple ID – Apple Support

____________________________________________________________


More troubleshooting if needed:


If you can’t download or update apps on your iPhone or iPad - Apple Support


Re: "Face ID works fine for everything else"


You might want to check if there's another setting in place:

Require a password for App Store and iTunes purchases - Apple Support

______________________________________________________________________


If needed:

App Store Support has a website online.

There is a "Get Support" link at the bottom (website link below)

App Store - Official Apple Support


All the best :-)

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1 reply
Question marked as Top-ranking reply

Jan 28, 2023 7:34 PM in response to Tom Bilbro

Hi Tom Bilbro

Welcome to the Apple (user-to-user) Community.


Re: Any thoughts on what is wrong?


Wondering if you have any restrictions on purchases set:


Eg: Apple support have an article online that may help check:

Manage App Store purchases, subscriptions, settings, and restrictions on iPhone – Apple Support


or

Seems, for some app purchases etc., Apple requires we have a payment method listed in our Apple ID account, even if we just "get" free updates / downloads.


To see what payment methods Apple can accept in your country or region:

Payment methods that you can use with your Apple ID – Apple Support


How to: Add a payment method to your Apple ID – Apple Support

____________________________________________________________


More troubleshooting if needed:


If you can’t download or update apps on your iPhone or iPad - Apple Support


Re: "Face ID works fine for everything else"


You might want to check if there's another setting in place:

Require a password for App Store and iTunes purchases - Apple Support

______________________________________________________________________


If needed:

App Store Support has a website online.

There is a "Get Support" link at the bottom (website link below)

App Store - Official Apple Support


All the best :-)

I am unable to purchase any apps from the app store on iPhone 14. I get a prompt to double click and then just get the prompt again.

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