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frozen

My iphone froze and then the screen went black. It is unresponsive now


Posted on Jan 27, 2023 12:49 PM

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Posted on Jan 27, 2023 12:51 PM

If your iPhone won't turn on or is frozen, try the things outlined in this document --> If your iPhone won't turn on or is frozen - Apple Support


Sections:

- If your screen is black or frozen

- If your device still won't turn on or start up

- If your device turns on but gets stuck during start up

- If you need more help Contact Apple Support Apple Support



2 replies
Question marked as Best reply

Jan 27, 2023 12:51 PM in response to skeatur

If your iPhone won't turn on or is frozen, try the things outlined in this document --> If your iPhone won't turn on or is frozen - Apple Support


Sections:

- If your screen is black or frozen

- If your device still won't turn on or start up

- If your device turns on but gets stuck during start up

- If you need more help Contact Apple Support Apple Support



Jan 27, 2023 12:53 PM in response to skeatur

See what you can do in such a situation:--> If your iPhone won't turn on or is frozen - Apple Support


If the issue persists, it might be a hardware (battery? screen? other internal component?) failure but we, just users like you, cannot diagnose that issue remotely, sorry.

I suggest that you make an appointment (*) and have your device inspected at an Apple Store or AASP (Apple Authorized Service Provider) among this list:--> Apple – Location Selector. After checking it out, they'll give you all the available options.

Regards

Giulio


(*) You can do it:

frozen

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