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Touch id is not working

My fingerprint is not coming

Posted on Jan 28, 2023 2:25 AM

Top-ranking reply

ProustGiulio

Level 10

208,584 points

Posted on Jan 28, 2023 2:48 AM

If you already tried (to no avail) all the steps provided in this support article:--> If Touch ID isn't working on your iPhone or iPad, your Home button might be defective but we, just users like you, cannot diagnose that issue remotely, sorry.

I suggest that you make an appointment (*) and have your device inspected at an Apple Store or AASP (Apple Authorized Service Provider) among this list:--> Apple – Location Selector. After checking it out, they'll give you all the available options.

Regards

Giulio

(*) You can do it:

Online:--> Genius Bar Reservation and Apple Support Options - Apple;
Contacting a local Apple Store or AASP among the list provided above;
Using the "Apple Store" app, available and downloadable from AppStore.

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Touch id is not working

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