Some Chinese song get stuck at the first lyric when using Apple TV 2022 to play in Apple Music

Device: Apple TV 2022 128G

tvOS: 16.3 (20K650)

So far I didn't find any English song has the same issue, for all the issued Chinese song, only support the basic lyric-scrolling effect (didn't support the latest lyric-floating effect); the intro symbol is well fit the song, but the lyric will get stuck at the first sentence (not scroll down automatically and highlight the current lyric)during the song playing, plz help with that, thx!

Apple TV 4K, tvOS 16

Posted on Jan 28, 2023 5:33 AM

Reply
3 replies

Jan 30, 2023 11:08 AM in response to Funky_Sam

Hi Funky_Sam,


For help with Apple Music lyrics on the Apple TV test a normal restart of your Apple TV. The steps below found in the article here will assist: Restart Apple TV - Apple Support


"Restart Apple TV

Do any of the following:

  • Press and hold both the Back  (Siri Remote 2nd generation or later) or  (Siri Remote 1st generation) and TV   buttons on the Siri Remote until the Apple TV status light blinks rapidly.
  • Disconnect Apple TV from the power outlet, wait five seconds, then reconnect it.
  • Open Settings  on Apple TV, go to System and select Restart."


If you're using the Apple Music Sing feature you can also check your settings with the steps here: See lyrics and sing in Apple Music on your Apple TV - Apple Support


Should the issue remain, reach out to Apple Support directly to further assist.


Contact - Official Apple Support


Contact Apple for support and service - Apple Support



Best.




Feb 10, 2023 7:19 AM in response to OrigamiFan1

Hi,


Unfortunately, even I tried restart my Apple TV 2022 & even reset it, the issue didn't resolve, also today I installed the latest tvOS update 16.3.1 (20k661), the issue still exists...so frustrated that I can't use Apple Music Sing right now if the lyric is freezing :(


Since I bought Apple TV 2022 in Hong Kong but now I'm living in China Mainland, which doesn't have any official Apple TV Support; So could you plz leave me an email to reach out Apple Support or maybe you can help us to escalate this issue?


Thanks in advance,

Sam

This thread has been closed by the system or the community team. You may vote for any posts you find helpful, or search the Community for additional answers.

Some Chinese song get stuck at the first lyric when using Apple TV 2022 to play in Apple Music

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.