certain messages disappear after closing imessage

Whenever I text my partner I always notice the chat disappears after closing out the messages app. I’ve tried resetting all settings and turning off and on my iCloud settings, even trying to restore my text but nothing works. When I only have SMS on it keeps all my messages, but when IMessages is turned on this problem occurs. Anyone have a solution?

iPhone 12 Pro

Posted on Jan 28, 2023 3:33 PM

Reply
1 reply

Jan 30, 2023 3:07 PM in response to kale226

Hi kale226,


We'll be glad to assist you with this. Generally, messages should only be automatically deleted after 30 days at the earliest. With that said, what you've described shouldn't happen. If you're not on the latest iOS version, we'd recommend updating as outlined in Update your iPhone or iPad - Apple Support


"Update your iPhone or iPad wirelessly

  1. Back up your device using iCloud or your computer.
  2. Plug your device into power and connect to the internet with Wi-Fi.
  3. Go to Settings > General, then tap Software Update.
  4. If you see more than one software update option available, choose the one that you want to install.
  5. The Settings app on iPhone showing options to update to iOS 15.7 or iOS 16.

  6. Tap Install Now. If you see Download and Install instead, tap it to download the update, enter your passcode, then tap Install Now. If you don't know your passcode, learn what to do.

"

If you've done that and still experience this, go ahead and reach out to Apple to look into this with you further: Apple Support


We hope that helps.


Cheers.

This thread has been closed by the system or the community team. You may vote for any posts you find helpful, or search the Community for additional answers.

certain messages disappear after closing imessage

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.