You can make a difference in the Apple Support Community!

When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.

💡 Did you know?

⏺ If you can't accept iCloud Terms and Conditions... Learn more >

⏺ If you don't see your iCloud notes in the Notes app... Learn more >

Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

Level 1

4 points

frozen phone

reaching out through another phone, my iphone is completely frozen on the lock screen with all buttons not working.

iPhone 13

Posted on Jan 28, 2023 6:04 PM

Top-ranking reply

Community+ 2024

Level 10

168,704 points

Posted on Jan 28, 2023 6:11 PM

Try a Forced Restart. Follow the instructions very carefully.

There are only 2 possible results:

1) The phone returns to normal operation

2) The phone has a hardware problem. Take it to the Apple Store or authorized Apple Service shop

View in context

Similar questions