My finger print is not working

"My finger print is not working: i show location phone repair shop it’s not hardware problem it’s software problem I need help from you"

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Thank you for the screenshot.

Troubleshooting Touch ID:

Use a New Fingerprint:

Add a Fingerprint - Then, delete the current one. Where to go and what to perform.

1. Go Here: Set up Touch ID on iPhone - Apple Support
2. First Add One: Add a fingerprint
3. Then, Delete Current One: Name or delete a fingerprint

Make sure that you have the latest version of iOS or iPadOS. Make sure that your fingers and the Touch ID sensor are clean and dry. * For the Touch ID sensor, use a clean, lint-free cloth to wipe off any dirt or debris. Your finger should cover the Touch ID sensor completely, touching the surrounding metal ring.

If Touch ID isn't working on your iPhone or iPad - Apple Support

Follow these steps, testing after each step:

• Touch ID not working.
• Software Update.
• Turn iPhone on or off.
• Force Restart iPhone.

If that didn’t work, then I recommend service.

Service Checklist:

• iPhone service pricing.
• Check AppleCare Coverage.
• Get your iPhone ready for service.

Click ▶︎ Start a Service Request. ⚛️

Need more help?

• Chat now or call 1-800-APLCARE.
• International Support.

Click ▶︎ Check Repair Status. 🔧

There are a few reasons why your fingerprint may not be working on your Apple phone. Some common issues include:

• Dirty or greasy fingerprint sensor: Make sure to clean your fingerprint sensor with a dry, lint-free cloth.
• Fingerprint not registered: Ensure that your fingerprint has been registered and set up properly in the settings menu.
• Damage to the fingerprint sensor: If your fingerprint sensor is physically damaged, it may not work properly.
• Device update : After updating your device, you may need to re-register your fingerprints.
• Try to reset the settings of your device, which can resolve some of the issues.