Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

My Face ID is not working

I reset my Face ID and I reset my iPhone, but my Face ID is still not working for me.

iPhone 11 Pro Max, iOS 16

Posted on Jan 28, 2023 10:09 PM

Reply
Question marked as Best reply

Posted on Jan 29, 2023 4:34 AM

Hello,


Apple has several documents helping you with Face ID.


This document is specific to seeing a 'disabled' Face ID alert, and explains what to do when you see that notice. --> If an alert says Face ID has been disabled on your iPhone or iPad Pro - Apple Support


If you don't see a 'disabled' message but do have general issues with Face ID not working properly, explore the list of things to try in this document: If Face ID isn't working on your iPhone or iPad Pro - Apple Support

If the first 8 don't solve the issue then use #9, contact Apple.


1 reply
Question marked as Best reply

Jan 29, 2023 4:34 AM in response to assia64

Hello,


Apple has several documents helping you with Face ID.


This document is specific to seeing a 'disabled' Face ID alert, and explains what to do when you see that notice. --> If an alert says Face ID has been disabled on your iPhone or iPad Pro - Apple Support


If you don't see a 'disabled' message but do have general issues with Face ID not working properly, explore the list of things to try in this document: If Face ID isn't working on your iPhone or iPad Pro - Apple Support

If the first 8 don't solve the issue then use #9, contact Apple.


My Face ID is not working

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple ID.