5 Replies Latest reply: Sep 18, 2010 10:16 PM by Ellindor
storebrorserdeg Level 1 (0 points)
Got my first nano today. With the earphones plugged in volume is stuck at painfully high. I found a setting for volume limit and set it very low, but the earphone volume is still as high as before. When I adjust the slider on the volume screen the slider moves, but the sound does not change. Without the earphones plugged in I am easily able to change volume. How can I change the volume when using the earphones? (I am using the ones that came with the nano).

nano 5th gen, Windows 7
  • Baby Boomer (USofA) Level 9 (57,297 points)
    Never heard of that one before! Reset the iPod. See if that helps with the earphone volumne. Directions are in the iPod nano (5th generation) - User Guide
  • Lincoln2010 Level 1 (0 points)
    Hi there,
    I have exactly the same problem, I took it back to Currys where I bought it, it was sent back and I received a replacement. The second one started with the same problem only this time it is intermittent.It worked ok in the shop and she said I'd be charged if they couldn't find anything wrong. I bought the product in April of this year. I just hope someone on the site as any ideas.
    I am 65 yrs old so am a complete novice where anything like this is concerned it is my first digital product.
  • Baby Boomer (USofA) Level 9 (57,297 points)
    Click on the "*User Guide"* link in the post above yours.

    she said I'd be charged if they couldn't find anything wrong.

    Apple has a one year warranty on hardware. If you purchase AppleCare within one year of your purchase date, you will have an additional 2 years worth of coverage plus free phone tech support.
  • Meg St._Clair Level 9 (50,963 points)
    Nano Rookie wrote:
    Apple has a one year warranty on hardware. If you purchase AppleCare within one year of your purchase date, you will have an additional 2 years worth of coverage plus free phone tech support.


    It's an addtional one year (for two years total) on iPods. The additonal two years is only for computers/displays.
  • Ellindor Level 1 (0 points)
    I was setting up my daughter's new iPod today and had the same problem - turns out that if the earphone isn't -fully- plugged in the volume is stuck at an uncomfortably high level. Make sure the the earphones are plugged in as far as they will go into the jack - you shouldn't be able to see any of the metal connector part at all - and you should find the maximum volume limit you have set works correctly.

    This fixes the problem, but does make a bit of a farce of Apple's 'safe' volume limit.