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Password prompt quit working

When I visit a site for which I have saved a password, a gray pop-up appears at the bottom of my screen so I can click on the password associated with that site. It’s been working for almost over two years, and now it’s not. Yes, I have auto-fill selected in settings and I have restarted the iPad. Nothing helps. What else can I try?

iPad Air 4 Wi-Fi

Posted on Jan 29, 2023 12:41 AM

Reply
Question marked as Top-ranking reply

Posted on Jan 30, 2023 4:56 PM

Hello RUdeliberatelyconfusingme,


Thank you for reaching out to Apple Support Communities.


Do you have iCloud keychain enabled? These steps can help you check:


"Turn on iCloud Keychain on your iPhone, iPad, or iPod touch

  1. Tap Settings, tap [your name], then choose iCloud.
  2. Tap Passwords and Keychain.*
  3. Turn on iCloud Keychain. You might be asked for your passcode or Apple ID password. 

On iPhone, turn on iCloud Keychain in Settings"


More details can be found here: Set up iCloud Keychain


If the issue persists, can you provide a few more details? When did you first notice this? Which iPadOS version are you currently using? Also, is this happening with multiple websites?


Cheers!


2 replies
Question marked as Top-ranking reply

Jan 30, 2023 4:56 PM in response to RUdeliberatelyconfusingme

Hello RUdeliberatelyconfusingme,


Thank you for reaching out to Apple Support Communities.


Do you have iCloud keychain enabled? These steps can help you check:


"Turn on iCloud Keychain on your iPhone, iPad, or iPod touch

  1. Tap Settings, tap [your name], then choose iCloud.
  2. Tap Passwords and Keychain.*
  3. Turn on iCloud Keychain. You might be asked for your passcode or Apple ID password. 

On iPhone, turn on iCloud Keychain in Settings"


More details can be found here: Set up iCloud Keychain


If the issue persists, can you provide a few more details? When did you first notice this? Which iPadOS version are you currently using? Also, is this happening with multiple websites?


Cheers!


Password prompt quit working

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