Instagram DM not working on Safari

Hi,

I have an issue with using Instagram Direct Messages on Safari. Whenever I send a message and I refresh the page or double check if it was sent on my phone, the message is gone.

The process is always the same:

  1. I send the message on Instagram DM opened on Safari.
  2. The message is sent and I see it as sent message in the DM.
  3. I refresh the page.
  4. The message is gone.
  5. I have to send the message on the phone app or use a different browser.


That issue does not occur on Firefox but since I prefer using Safari, I would really like to fix this. Does anyone else have a similar problem and if so, what did you do?


Thanks!

Posted on Jan 30, 2023 3:03 AM

Reply
Question marked as Top-ranking reply

Posted on Jan 31, 2023 4:18 PM

Hello julia_la,


Since this is only occurring on one website, we advise that you restart the iPhone, make sure it is updated and clear the Safari history, which might help with this issue. Follow the steps in the following support articles please:



If the issues persist after these steps are taken, you may wish to reach out to Instagram directly for further assistance with their website: Instagram - Help Center.


We hope this helps. Let us know if we can assist with anything else at all. Take care.




1 reply
Question marked as Top-ranking reply

Jan 31, 2023 4:18 PM in response to julia_la

Hello julia_la,


Since this is only occurring on one website, we advise that you restart the iPhone, make sure it is updated and clear the Safari history, which might help with this issue. Follow the steps in the following support articles please:



If the issues persist after these steps are taken, you may wish to reach out to Instagram directly for further assistance with their website: Instagram - Help Center.


We hope this helps. Let us know if we can assist with anything else at all. Take care.




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Instagram DM not working on Safari

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