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User profile for user: leandroalmeida
leandroalmeida Author
User level: Level 1
34 points

I cannot add debit/credit card to my Apple wallet

Cannot add my debit card to my wallet. Using iPhone 14 Pro Max. All devices have latest update 16.3 at this moment. I have 5 card from different banks. Only on this iphone I can't add my cards. If I try to add my cards on other iPhones, I get it done perfectly. Called the bank, they said the cards are activated for Apple Pay, to call Apple. Tried to add the cards to my spouse's phone 12 Pro max.... No problem, added to wallet. Called Apple. They said this is not Apple problem, to call back the bank and let them know this is a PNO (Payment Network Operator) problem and. They said that is not correct, to call Apple again. Tried to add my individual card to the iPhone XS max..... Works!! Got added!. Still can't add it to my iPhone 14 Pro max. Tried to turn it off on iCloud & restart and back on & it didn't work. Change the region and many other things. Anyone else have ideas on how to make this work? I haven't had issues adding credit cards in the past.

Posted on Jan 30, 2023 8:11 AM

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User profile for user: R_Gabriel
R_Gabriel
User level: Community Specialist

Posted on Jan 31, 2023 6:57 PM

Hey there, and welcome to Apple Support Communities leandroalmeida,


We can certainly understand your concern and can help provide some insight.


We recommend checking out this link for more information on what to do if you have issues adding a card to your wallet.


" If you can't add a card to Apple Wallet to use with Apple Pay

Learn what steps to take if you can't add a card to the Wallet app to use with Apple Pay.


  1. Check that you're able to use Apple Pay:

2. Check for services outages or connection issues.

3. If you see the message "Could Not Add Card" or "Invalid Card," contact your bank or card issuer.

Apple does not approve or decline cards for use with Apple Pay. If your card was declined, contact your bank or card issuer.

If you need help adding a card, learn how to set up Apple Pay. "


For additional information, check out these link: If you can't add a card to Apple Wallet to use with Apple Pay - Apple Support


These steps will help ensure your device is working with ease and can fix common issues like the ones you’re experiencing.


Kindest regards!


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User profile for user: R_Gabriel
R_Gabriel
User level: Community Specialist

Jan 31, 2023 6:57 PM in response to leandroalmeida

Hey there, and welcome to Apple Support Communities leandroalmeida,


We can certainly understand your concern and can help provide some insight.


We recommend checking out this link for more information on what to do if you have issues adding a card to your wallet.


" If you can't add a card to Apple Wallet to use with Apple Pay

Learn what steps to take if you can't add a card to the Wallet app to use with Apple Pay.


  1. Check that you're able to use Apple Pay:

2. Check for services outages or connection issues.

3. If you see the message "Could Not Add Card" or "Invalid Card," contact your bank or card issuer.

Apple does not approve or decline cards for use with Apple Pay. If your card was declined, contact your bank or card issuer.

If you need help adding a card, learn how to set up Apple Pay. "


For additional information, check out these link: If you can't add a card to Apple Wallet to use with Apple Pay - Apple Support


These steps will help ensure your device is working with ease and can fix common issues like the ones you’re experiencing.


Kindest regards!


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I cannot add debit/credit card to my Apple wallet

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