Finding the results of a genius bar appointment?

How do I see the results of a genius bar appointment? I see the appointment and it's case details, but I need a repair statement of what outcome we reached. I know the employees can look up the results. Is there anyway that I can see the cost of the repair post-appointment?

Posted on Jan 30, 2023 10:28 AM

Reply
3 replies

Feb 2, 2023 10:03 PM in response to parks200

Thank you for your reply, parks200.


Re: " I need a repair statement of what outcome we reached

I just got an estimate of how much it would cost".


Wondering how the estimate was delivered to you:

Eg: You might want to search for eMails from Apple around that date.

or

If you used the support app for the Genius Bar appointment, perhaps there's a communication / response / quote from there,

________________________________________________________________


Re: "I know the employees can look up the results".

As we are all Apple users, like yourself, in this community,

no-one here has access to anything other than their own Apple accounts.

____________________________________________________________________


Re: Do you know if it is possible to get proof of the repair estimate without scheduling a new appointment and going to the store?


Sorry, I do not know of another way to obtain proof.


Perhaps you could try the employees at Mac Repair & Service - Apple Support

(ie: There's a "Contact us" link on that webpage.)


or for other devices:

Product Service and Repair Information - Official Apple Support

Feb 2, 2023 8:00 PM in response to brbo

Hello! I appreciate you trying to help, but I wasn't as clear as I could've been. I didn't pay for, or start, the repair, I just got an estimate of how much it would cost. I need that dollar amount for insurance so I can be reimbursed. Do you know if it is possible to get proof of the repair estimate without scheduling a new appointment and going to the store?

This thread has been closed by the system or the community team. You may vote for any posts you find helpful, or search the Community for additional answers.

Finding the results of a genius bar appointment?

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.