Hi jacko03060,
We appreciate you reaching out to us.
We’d like to gather additional details that may help us be in a better position to assist you.
When you say Always On isn't working, what exactly is happening?
Since it is not mentioned in your post, have you had the chance to make sure that your devices are up to date?
While it isn't inherently assured that an update will resolve the issue, updating to the latest software version for your devices can help isolate potential software issues.
Kindly secure a backup and update.
- How to back up your iPhone, iPad, and iPod touch
- Update your iPhone, iPad, or iPod touch
- Update your Apple Watch
If the issue persists, please reach out to us here so we can take a closer look into the issue: Get Support
Take care!