Recovery key
I know my password all information but it’s asking me for my 28 recovery key number I do not have that information how can I get it
iPhone 11, iOS 16
Question marked as
User profile for user:
Jeff_W.
User level:
Community Specialist
Thanks for posting in the Apple Support Communities Luis_2324,
You may be able to generate a new recovery key if you have a trusted device that is signed in with your Apple ID. Here are instructions for generating a new recovery key:
"Generate a recovery key
You can generate a new recovery key from Settings or System Preferences on a trusted device signed in with your Apple ID.
On your iPhone, iPad, or iPod touch
- Go to Settings > [your name] > Password & Security. You might need to enter your Apple ID password.
- Tap Recovery Key.
- Slide to turn on Recovery Key.
- Tap Use Recovery Key and enter your device passcode.
- Write down your recovery key and keep it in a safe place.
- Confirm your recovery key by entering it on the next screen.
On your Mac
- Go to System Preferences > Apple ID > Account Details. You might need to enter your Apple ID password.
- Click Security.
- In the Recovery Key section, click Turn On.
- Click Use Recovery Key.
- Write down your recovery key and keep it in a safe place.
- Click Continue.
- Confirm your recovery key by entering it on the next screen."
You can find this information, along with other details on the subject of your recovery key, here: How to generate a recovery key
Take care!