My LG tv won’t accept Apple TV app from Sky Q box

I have a LG Oled 55” tv and Sky offers me 6 months free Apple TV which I can download on my Sony tv but not my LG. Just had frustrating live chat with Angela at LG Electronics in USA, she refused to accept this is LG problem. I’ve tried rebooting tv, switched off tv and router, reset Apple TV app on LG all to no avail, just get 1021 error. Sky been really good in trying to help .

Posted on Jan 31, 2023 11:05 AM

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Question marked as Top-ranking reply

Posted on Feb 2, 2023 2:00 AM

LG Oled 55” tv

What exact model and introduction year is that? E.g. the first 55" OLED from LG came out in 2012, which wouldn’t be supported. The list for LG goes back to select 2016 models, excluding all earlier models.


List of Apple TV app-supported smart TVs and third party streaming devices - Apple


1021 error

It should also have a descriptive part. Perhaps something like “An error has occurred loading this content”?

This can point to home network issues, app issues, or remote server issues.

  1. Verify that the TV system software is up-to-date.
  2. Verify that the app itself is working. Delete and re-install would give a fresh approach.
  3. If the issue persists, then contact Apple Support.
1 reply
Question marked as Top-ranking reply

Feb 2, 2023 2:00 AM in response to Kasp88

LG Oled 55” tv

What exact model and introduction year is that? E.g. the first 55" OLED from LG came out in 2012, which wouldn’t be supported. The list for LG goes back to select 2016 models, excluding all earlier models.


List of Apple TV app-supported smart TVs and third party streaming devices - Apple


1021 error

It should also have a descriptive part. Perhaps something like “An error has occurred loading this content”?

This can point to home network issues, app issues, or remote server issues.

  1. Verify that the TV system software is up-to-date.
  2. Verify that the app itself is working. Delete and re-install would give a fresh approach.
  3. If the issue persists, then contact Apple Support.

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My LG tv won’t accept Apple TV app from Sky Q box

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