Airpod Pro Gen 2 case sounds greyed out in settings

Hello Koan25,

We would like to see how we can help you with your AirPod Pro case sounds being grayed out. If you reset your AirPods wwith the steps in this link, does the issue return: How to reset your AirPods and AirPods Pro – Apple Support (UK)

1. "Put your AirPods in their charging case and close the lid.
2. Wait 30 seconds.
3. Open the lid of your charging case, and put your AirPods in your ears.
4. Go to Settings > Bluetooth. Or go to Settings > [your AirPods].

• If your AirPods appear there as connected, tap the More Info button  next to your AirPods, tap Forget This Device, then tap again to confirm.
• If your AirPods don't appear there, continue to the next step. 

1. Put your AirPods in their charging case, and keep the lid open. 
2. Press and hold the setup button on the back of the case for about 15 seconds, until the status light on the front of the case flashes amber, then white.*
3. 
4. Reconnect your AirPods: With your AirPods in their charging case and the lid open, place your AirPods close to your iPhone or iPad. Follow the steps on your device's screen."

Cheers!

Hey Koan25,

Happy to hear you were able to get that figured out! Thanks for letting us know.

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Have a great week.