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User profile for user: Mountaincloud
Mountaincloud Author
User level: Level 1
6 points

Apple Watch Ultra microphone problem

Does anybody has an idea about following problem:


Issue:

Watch Ultra shows warnings out of nowhere for "loud environment +100db" while it is completely silent.

After this happens, Siri does not understand commands anymore, if you try to record a voice memo no speech is to be heard in the recording but only cracking sounds.


Restart / unpairing did solve the problem for the first 3 times, but failure returned every few days.

4th time the problem stayed even after unpairing and restarting it.

Shutting down the unpaired watch for 24hrs did solve the problem again but failure returned 1 day later.


Watch was sent to repair: Apple does not find the failure...


Watch is only 3 weeks old, problem with microphone occurred after the 3rd day using it.

(Watch has no damages, no contact to water, not falling to the floor, Watch OS and IOS on the latest versions)


Somebody has an idea what to do?

Apple Watch Ultra

Posted on Feb 1, 2023 8:17 AM

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User profile for user: justin_900
justin_900
User level: Community Specialist

Posted on Feb 3, 2023 11:29 AM

Hello Mountaincloud,


Welcome to Apple Support Communities!

We want to make sure the Apple Watch is working perfectly for you.

Check for a pending update to watchOS to help resolve any software issues:

"Update directly on your Apple Watch

If your Apple Watch has watchOS 6 or later, you can install updates without your iPhone:

  1. Make sure that your watch is connected to Wi-Fi.
  2. On your watch, open the Settings app.
  3. Tap General > Software Update.
  4. Tap Install if a software update is available, then follow the onscreen instructions."


This Apple Support page has the full details: Update your Apple Watch - Apple Support


If the issue continues, please reach out to an Apple Support Advisor for further assistance: Get Support

We hope this helps to quickly resolve the issue.

Cheers!


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User profile for user: justin_900
justin_900
User level: Community Specialist

Feb 3, 2023 11:29 AM in response to Mountaincloud

Hello Mountaincloud,


Welcome to Apple Support Communities!

We want to make sure the Apple Watch is working perfectly for you.

Check for a pending update to watchOS to help resolve any software issues:

"Update directly on your Apple Watch

If your Apple Watch has watchOS 6 or later, you can install updates without your iPhone:

  1. Make sure that your watch is connected to Wi-Fi.
  2. On your watch, open the Settings app.
  3. Tap General > Software Update.
  4. Tap Install if a software update is available, then follow the onscreen instructions."


This Apple Support page has the full details: Update your Apple Watch - Apple Support


If the issue continues, please reach out to an Apple Support Advisor for further assistance: Get Support

We hope this helps to quickly resolve the issue.

Cheers!


Reply

Apple Watch Ultra microphone problem

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