Does anyone know why i’m getting this message on my 13 pro max. it says “unknown part” but i haven’t cracked, dropped, or got anything done to my phone. does anyone know how to fix this? it only took my .5x away which is still frustrating.

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Does anyone know why i’m getting this message on my 13 pro max. it says “unknown part” but i haven’t cracked, dropped, or got anything done to my phone. does anyone know how to fix this? it only took my .5x away which is still frustrating.

iPhone 13 Pro Max

Posted on Feb 1, 2023 2:26 PM

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Answer 1

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IdrisSeabright

Level 10

186,767 points

Feb 1, 2023 2:55 PM in response to lailasaige

If you haven't had any repairs done to the phone, then there is something wrong with the camera. Things can go wrong even if you don't drop the phone. Arrange to have your phone serviced:

Genius Bar Reservation and Apple Support Options - Apple

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Does anyone know why i’m getting this message on my 13 pro max. it says “unknown part” but i haven’t cracked, dropped, or got anything done to my phone. does anyone know how to fix this? it only took my .5x away which is still frustrating.

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