compatibility issues?

is Image Capture 8.0 compatible with my Epson 4990 Photo scanner using my MacBook Pro 2015 with OS Monterey 12.6.2? and how to use it please, as I get "failed to open a connection to device (-21345)". thank you.


MacBook Pro 15″, macOS 12.6

Posted on Feb 1, 2023 2:51 PM

Reply
Question marked as Top-ranking reply

Posted on Feb 1, 2023 5:22 PM

You need to install the Epson ICA scanner driver. Image Capture uses the ICA driver.


Go to the Epson support page for your 4990 and download & install the driver:

https://epson.com/Support/Scanners/Perfection-Series/Epson-Perfection-4990-Photo/s/SPT_B11B175012?review-filter=macOS+12.x


2 replies

This thread has been closed by the system or the community team. You may vote for any posts you find helpful, or search the Community for additional answers.

compatibility issues?

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.