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User profile for user: Shannonpizzo14
Shannonpizzo14 Author
User level: Level 1
5 points

Cannot cancel duolingo subscription

Hi please help ! I made a free account on duolingo awhile back but I never subscribed to anything . I went into my settings to cancel a totally different subscription and see duolingo subscription active ending march 19th for 79.99!!! I tried to cancel it but it won’t let me I go to the app had to reset my password because I haven’t used it in so long and it won’t let me on there either ! I’m freaking out 22 weeks pregnant saving all my money for my baby and don’t want to spend any money on a subscription I did not so gn up for help . Screenshots provided below . I’ve tried everything . I even emailed their support team … no response .

iPhone 14

Posted on Feb 2, 2023 5:23 PM

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User profile for user: Limnos
Limnos
User level: Level 10
419,599 points

Posted on Feb 2, 2023 7:47 PM

This support article explains how to cancel a subscription from Apple ➔ If you want to cancel a subscription from Apple - Apple Support


Notes:

• You might need to scroll down to find the Cancel Subscription button. If you don’t see Cancel Subscription, then the subscription is already canceled and won't renew. An "Expires" date (instead of "Renews") means the current subscription will just run until then. "Resubscribe" is just in case you change your mind about having it end.

• Deleting an app does not cancel a subscription.

• If you don’t cancel trials more than 24 hours before your renewal date, your subscription might renew.

• If you don't have an Apple device, see the options near the bottom of the support document.


To request a refund:


Request a refund for apps or content that you bought from Apple - Request a refund for apps or content that you bought from Apple - Apple Support


Report a Problem - https://reportaproblem.apple.com/?s=6


If a reporting a problem request is unsuccessful you can also try clicking here --> Choose your country or region - Official Apple Support Select your country, then a product.



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Question marked as Top-ranking reply
User profile for user: Limnos
Limnos
User level: Level 10
419,599 points

Feb 2, 2023 7:47 PM in response to Shannonpizzo14

This support article explains how to cancel a subscription from Apple ➔ If you want to cancel a subscription from Apple - Apple Support


Notes:

• You might need to scroll down to find the Cancel Subscription button. If you don’t see Cancel Subscription, then the subscription is already canceled and won't renew. An "Expires" date (instead of "Renews") means the current subscription will just run until then. "Resubscribe" is just in case you change your mind about having it end.

• Deleting an app does not cancel a subscription.

• If you don’t cancel trials more than 24 hours before your renewal date, your subscription might renew.

• If you don't have an Apple device, see the options near the bottom of the support document.


To request a refund:


Request a refund for apps or content that you bought from Apple - Request a refund for apps or content that you bought from Apple - Apple Support


Report a Problem - https://reportaproblem.apple.com/?s=6


If a reporting a problem request is unsuccessful you can also try clicking here --> Choose your country or region - Official Apple Support Select your country, then a product.



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Cannot cancel duolingo subscription

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