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I’m the family organizer, why is the other parent on the account the only parent who is receiving “ask to buy” requests when either of my two children are seeking to download a new app? What do I need to do to receive them as well?
[Re-Titled by Moderator]
iPhone 12 Pro
I'll add that recently there have been an unusual number of posts about this issue and it is possible Apple has recently changed something. I recommend providing feedback about this. Click on this link for Apple products feedback links --> Product Feedback - Apple
Apple may not respond but your comment will be read.
Here is a solution where editing the name of a mobile device resolved recent occurrences of this issue. It has worked for at least 6 users (and likely more who never provided feedback). It isn't something that Apple has in its documentation so I am putting it in a second post for those who are interested in exploring beyond Apple's officially recognized solutions.
Go to: Settings > General > About > Name
Change the name
Then "Done" and retry.
I'll add that recently there have been an unusual number of posts about this issue and it is possible Apple has recently changed something. I recommend providing feedback about this. Click on this link for Apple products feedback links --> Product Feedback - Apple
Apple may not respond but your comment will be read.
Here is a solution where editing the name of a mobile device resolved recent occurrences of this issue. It has worked for at least 6 users (and likely more who never provided feedback). It isn't something that Apple has in its documentation so I am putting it in a second post for those who are interested in exploring beyond Apple's officially recognized solutions.
Go to: Settings > General > About > Name
Change the name
Then "Done" and retry.
If Ask to Buy isn't working, read the suggestions in the document: If Ask to Buy isn't working - Apple Support about looking for the request in Messages or Notification Center.
Make sure notifications haven't been disabled. This article discusses notifications: Use notifications on your iPhone or iPad - Apple Support
and this one Change notification settings on iPhone - Apple Support
Make sure the software is up to date on all devices involved.
Sometimes it helps to have the devices involved take a fresh look at settings:
● Try signing out of accounts and back in again.
Sign out of iCloud on your iPhone, iPad, iPod touch, Apple TV, or Mac - Apple Support
Sign in with your Apple ID - Apple Support
● Restarting is a simple step that can resolve many unexpected behaviors.
iPhone: Restart your iPhone - Apple Support then choose your model.
iPad: Restart your iPad - Apple Support
Mac: Ways to start up your Mac - Apple Support
If a problem persists, particularly over several days, try contacting Apple for assistance:
Click here --> Choose your country or region - Official Apple Support Select your country, then a product. If you don't see one that handles your issue then keep experimenting with selections until you reach one that gets you a chat session or a telephone call and get the representative to redirect you.
or:
"See a list of Apple phone numbers around the world."
Click here --> Contact Apple for support and service - Apple Support
Oddly enough, editing the name fixed the issue entirely! I hadn't found that in my searches so much appreciated. Thank you!
Why am I not receiving "Ask to buy" notifications being the Family Organizer?
