4k remote stops working
Brand new Apple TV 4K and the remote just stops working. The only way to fix is to unplug the Apple TV. It will not reconnect any other way. This unit is a month old. Whatnis the problem?
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Brand new Apple TV 4K and the remote just stops working. The only way to fix is to unplug the Apple TV. It will not reconnect any other way. This unit is a month old. Whatnis the problem?
Contact Apple or Apple Authorized Service Provider (not here) about your 4K remote. Explain to them what you have done already so you do not incur redundancy. Your new Apple TV 4K is under warranty. Take advantage of that, and perhaps there is something wrong with that remote (or the Apple TV hardware) that Apple may decide to replace under warranty.
Contact Apple or Apple Authorized Service Provider (not here) about your 4K remote. Explain to them what you have done already so you do not incur redundancy. Your new Apple TV 4K is under warranty. Take advantage of that, and perhaps there is something wrong with that remote (or the Apple TV hardware) that Apple may decide to replace under warranty.
And what if all the problem solution- recharge, reconnect, restart, replace with a new Apple TV 4K 3rd gen and a new remote doesn’t help?
im so frustrated with the new version. My old HD Apple TV worked flawless for years.
I would do some further investigation with Apple support because that is definitely not a normal outcome. I can attest to having mine since launch without issue, and am not seeing an uptick of other reports like this. Hopefully this can be resolved, I agree that is frustrating.
Use a USB C cable to connect to a wall adapter to ensure a full charge (around 3 hours). If the issue persists contact Apple support.
i replaced it twice.
gonna be the 3rd replace for the box and the remote.
its Frustrating replacing an device for 3 times just to get a good one.
Had it too. Widespread issue. https://www.reddit.com/r/appletv/comments/10sw2sl/theres_an_apple_tv_4k_remote_bug_out_there_and/
4k remote stops working