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4k remote stops working

Brand new Apple TV 4K and the remote just stops working. The only way to fix is to unplug the Apple TV. It will not reconnect any other way. This unit is a month old. Whatnis the problem?

Posted on Feb 2, 2023 7:16 PM

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Question marked as Top-ranking reply

Posted on Feb 4, 2023 5:40 AM

Contact Apple or Apple Authorized Service Provider (not here) about your 4K remote. Explain to them what you have done already so you do not incur redundancy. Your new Apple TV 4K is under warranty. Take advantage of that, and perhaps there is something wrong with that remote (or the Apple TV hardware) that Apple may decide to replace under warranty.

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Question marked as Top-ranking reply

Feb 4, 2023 5:40 AM in response to Georg_heinz

Contact Apple or Apple Authorized Service Provider (not here) about your 4K remote. Explain to them what you have done already so you do not incur redundancy. Your new Apple TV 4K is under warranty. Take advantage of that, and perhaps there is something wrong with that remote (or the Apple TV hardware) that Apple may decide to replace under warranty.

4k remote stops working

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