I need help I can't find my other subscriptions
I can't find my other subscriptions
MacBook Air 13″, macOS 10.13
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If you don't see the subscription that you're looking for
If you followed the steps above and you can't find the subscription that you're looking for, try these things:
Is the subscription billed through another company?
On your bank statement, find the charge for the subscription. If it does not say iTunes, Apple, or something similar, the subscription might not be billed through Apple.
Get help with subscriptions that aren't billed through Apple
Did you subscribe with a different Apple ID?
To see subscriptions for a different Apple ID, sign in with that Apple ID, then follow the steps in this article.
Did a family member sign up for the subscription?
A Family Sharing organizer can’t manage subscriptions for other family members. Ask your family members to change or cancel their subscriptions from their own devices or when they're signed in with their own Apple ID. You can also use Ask to Buy to control what kids buy.
Did you receive a suspicious email about a subscription?
If you received a fraudulent email about a subscription or Apple Music charge, you won't see the subscription when you check on your device. If you received an email and you're not sure if it’s real, check to make sure that it's a legitimate email from Apple.
Identify legitimate emails from Apple
Need to manage iCloud storage?
Downgrade your iCloud storage plan on an Apple device
Still can't see your subscription?
Learn more
- Manage or cancel an AppleCare+ plan or AppleCare Protection Plan.
- To see when subscriptions were billed to you and at what price, check your purchase history. You can also request a refund for a recent renewal of an in-app subscription.
- If you see a charge from Apple that you don't recognize and you checked to make sure it's not for a subscription, learn what to do about unfamiliar charges.
