Screen doesn’t wake up after some time on call.

After some time on call, my screen doesn’t wake up. And remain until second person disconnect call.

on call, whenever I try to disconnect call from my side, screen remains black. No matter how much I try to click lock button or tap on screen, nothing happens.😑


iPhone 13, 16

Posted on Feb 2, 2023 7:58 PM

Reply
Question marked as Top-ranking reply

Posted on Feb 2, 2023 11:43 PM

Do you use a case on your iPhone? If YES, then remove the case and see whether that resolves the issue. Some oversized cases affect the proximity sensor on your iPhone which then fails to detect that you have removed the iPhone away from your face and activate the screen. NOTE: Sometimes a badly installed screen protector can also cause the same issue.


Axel F.

6 replies
Question marked as Top-ranking reply

Feb 2, 2023 11:43 PM in response to vinayak08

Do you use a case on your iPhone? If YES, then remove the case and see whether that resolves the issue. Some oversized cases affect the proximity sensor on your iPhone which then fails to detect that you have removed the iPhone away from your face and activate the screen. NOTE: Sometimes a badly installed screen protector can also cause the same issue.


Axel F.

Feb 3, 2023 12:43 AM in response to vinayak08

Try and Force Restart your iPhone EXACTLY as shown below and see whether that resolves the issue:

  • Press and quickly release Volume UP button
  • Press and quickly release Volume DOWN button
  • Press and Hold the SIDE button until an Apple logo appears and then release the Side button (Can take up to 20 seconds. (DO NOT release Side Button when invited to Slide Power OFF). 


Axel F.

This thread has been closed by the system or the community team. You may vote for any posts you find helpful, or search the Community for additional answers.

Screen doesn’t wake up after some time on call.

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.