I've been trying for weeks to update my 2019 iMac to Big Sur. All I get from the App Store or System preferences-Update Software is "Finding Updates" or "Searching for Updates" with a nonstop "hourglass". Any thoughts on how I get past this and update my iMac? I need the new OS to run tax software.
iMac 27″ 5K, macOS 10.13
See -> macOS Big Sur is compatible with these computers
macOS Big Sur is compatible with these computers - Apple Support
Please check:
Check the status of your network on Mac
Check the status of your network on Mac - Apple Support
If your Mac isn't connecting to the internet over Wi-Fi
If your Mac isn't connecting to the internet over Wi-Fi - Apple Support
If you can't connect to the App Store, iTunes Store, or other Apple services
If you can't connect to the App Store, iTunes Store, or other Apple services - Apple Support
-> If you tried all of the above steps and you still can’t connect, contact Apple Support.
There are factors:
1 - Like poor Wifi connection
2 - Slow wifi connection
3 - Too many other people downloading at the same time and Apple Severs are overloaded
4 - Software on the computer interfering with the download process including AntiVirus Software
Notation: Disabling the AV Software may or may not solve the issue. Removal of the AV Software ( Not Disable ) may increase the chances of the download to perform as expected.
5 - Running behind a VPN which may increase Packet losses or corruption of the download
6 - If via wifi too many Other devices using the wifi at the same time reducing the Bandwidth to your computer.
7 - Best Results are via Ethernet Cable to Router
8 - Restart in Safe Mode. This will perform a Disk Repair, clear cache files and only load Apple Software, extensions and fonts. The boot up will be slow and can take some time - Normal.
9 - Try Again ( while in Safe Mode ) using the Software Update Applet in System Preferences
macOS Big Sur download
