Not Able to Send Images or Video to One Person

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Not Able to Send Images or Video to One Person

Hello, I recently have not been able to send any images or videos to a single contact of mine. They are also able to send images and videos to other people but any images sent between us or sent to a groupchat with the other person in it do not send. The images appear in their imessage as blank image ids. I have tried restarting my phone, resetting my network settings, and updating my software. If anyone could help that would be much appreciated!

iPhone 11, iOS 16

Posted on Feb 3, 2023 1:55 PM

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Answer 1

WinsC1

Community Specialist

Feb 5, 2023 7:19 PM in response to oweneee

Hey oweneee,

We'd recommend reviewing this article as it provides steps to take to help resolve issues sending and receiving messages: If you can't send or receive messages on your iPhone or iPad - Apple Support

"If you still need help

Try to restart your iPhone or iPad.
Check your network connection. To send a message as iMessage or MMS, you need a cellular data or Wi-Fi connection. To send an SMS message, you need cellular network connection. If you turn on Wi-Fi Calling, you can send SMS messages over Wi-Fi.
Check with your carrier to see if the type of message you’re trying to send, like MMS or SMS, is supported.
If you’re trying to send group MMS messages on an iPhone, go to Settings > Messages and turn on MMS Messaging. If you don't see an option to turn on MMS Messaging or Group Messaging on your iPhone, then your carrier might not support this feature.
Make sure that your device has enough space to receive images and videos.
Make sure that you entered the correct phone number or email address for the contact.

"

Thanks!

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Not Able to Send Images or Video to One Person

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