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I just got a pop up message to call about a Trojan horse on my iPad is this a scam

I just got a pop up message on my iPad that I have a Trojan horse trying to get my info and call 888-776-**** is this legit?


[Edited by Moderator]


iPad, iPadOS 15

Posted on Feb 4, 2023 7:22 AM

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Question marked as Best reply

Posted on Feb 4, 2023 7:27 AM

Scams (e-mail, text messages, and phone calls) are getting very good at closely imitating true Apple communications. Always be cautious. Here are some guidelines:


Identifying legitimate emails from the App Store and iTunes Store - Identify legitimate emails from the App Store or iTunes Store - Apple Support


Recognize and avoid phishing messages, phony support calls, and other scams - Recognize and avoid phishing messages, phony support calls, and other scams - Apple Support


Apple 'How to identify, avoid, and report phishing' video--> https://youtu.be/SR3Z3fXXjfw


2 replies
Question marked as Best reply

Feb 4, 2023 7:27 AM in response to Yuccatim

Scams (e-mail, text messages, and phone calls) are getting very good at closely imitating true Apple communications. Always be cautious. Here are some guidelines:


Identifying legitimate emails from the App Store and iTunes Store - Identify legitimate emails from the App Store or iTunes Store - Apple Support


Recognize and avoid phishing messages, phony support calls, and other scams - Recognize and avoid phishing messages, phony support calls, and other scams - Apple Support


Apple 'How to identify, avoid, and report phishing' video--> https://youtu.be/SR3Z3fXXjfw


Feb 4, 2023 8:00 AM in response to Yuccatim

Limnos has already covered all the information that you need to know in identifying typical scams - these being principally designed to fool a victim into doing something they shouldn’t.


Concentrating now on the technical side…


Providing your iPad has been kept up-to-date with system software updates, you should not be overly concerned for your iPad being directly compromised by malware. Due to the sandboxed system architecture of iOS/iPadOS, unless jailbroken, your iPad is not susceptible to traditional malware infection per-se. However, as with all computer systems, there are still vulnerabilities and exploits to which you remain vulnerable.


For older devices, no longer benefiting from regular security updates, the risk of an unpatched vulnerability being exploited increases. Regardless of the installed version of iPadOS, there are useful mitigations that can be used to significantly reduce your exposure to risk. For iPad, ensure that you have updated to the most recent version of iPadOS - the current version being iPadOS 16.3. The tags appended your post suggest that you have iPadOS15 installed; if not already updated, you should do so. Unless you have an iPad Air2 (this model being restricted to iPadOS 15.7.3), all models of iPad that run iPadOS15 are capable of update to iPadOS16.x


Be wary of an often repeated myth that Apple devices are immune to malware; those that perpetuate this fallacy, perhaps with good intention, do not necessarily comprehend the broader threat landscape. Apple expend considerable resources in developing and issuing regular software security updates and patches for its products; if the myth had any substance, regular security updates would be unnecessary.


The majority of threats to which you will be invariably exposed will surface via web pages or embedded links within email or other messaging platforms. Browser-based attacks can be largely and successfully mitigated by installing a good content and Ad-blocking product. One of the very best and most respected within the Apple App Store - designed for iPad, iPhone and Mac - is 1Blocker for Safari:

https://apps.apple.com/gb/app/1blocker-for-safari/id1365531024


1Blocker is highly configurable - and crucially does not rely upon an external proxy-service of dubious provenance, often utilised by so-called AntiVirus products intended for iOS/iPadOS. Instead, all processing by 1Blocker takes place on your device - and contrary to expectations, Safari will run faster and more efficiently.


Unwanted content is not simply filtered after download (a technique used by basic/inferior products), but instead undesirable embedded content is blocked from download. 1Blocker has also introduced its new “Firewall” functions - that are explicitly designed to block “trackers”. Being implemented at the network-layer, this additional protection works across all Apps. Recent updates to 1Blocker has introduced additional network extensions, extending protection to other Apps.


A further measure to improve protection is to use a security focussed DNS Service in preference to automatic DNS settings. This can either be set on a per-device basis in Settings, or can be set-up on your home Router - and in so doing extends the benefit of this specific protection to other devices on your local network. I recommend using one of the following DNS services - for which IPv4 and IPv6 server addresses are listed:


Quad9 (recommended)


9.9.9.9

149.112.112.112

2620:fe::fe

2620:fe::9



OpenDNS


208.67.222.222

208.67.220.220

2620:0:ccc::2

2620:0:ccd::2


Cloudflare


1.1.1.1

1.0.0.1

2606:4700:4700::1111

2606:4700:4700::1001



Use of the above DNS services will help to shield you from “known bad” websites and URLs - and when used alongside 1Blocker, or other Content Blocker provides defense in depth.


There are advanced techniques to further “harden” iOS/iPadOS (such as using DoH, DoT and DNSSEC). Apple has recently introduced its new Private Relay to its iCloud+ subscribers - in part employing ODoH (a variant of DoH) as an element of this new functionality. DoH and DoT are now natively supported by iOS/iPadOS, however these protocols are only surfaced through adding a management profile to the device; this is easily implemented through using a third-party App such as DNSecure:

https://apps.apple.com/gb/app/dnsecure/id1533413232


I hope this information and insight proves to be helpful. 



I just got a pop up message to call about a Trojan horse on my iPad is this a scam

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