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Ringtone issu

I purchased a ringtone but I can’t see that ringtone , system show the purchase but not show in donwload section

Posted on Feb 4, 2023 8:45 AM

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Community User

Posted on Feb 4, 2023 10:17 AM

If you can see that the purchase has been completed, try restarting your iPhone and go to:

Settings > Sounds & Haptics.

Select the Ringtone menu. If your new ringtone is not listed, tap Download All Purchased Tones. If the ringtone does not appear, check again whether the purchase has been approved.

The ringtone receipt must be under last purchased, see here:

https://reportaproblem.apple.com

If the purchase IS approved and the ringtone is not retrieved. Then contact Apple Support

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