IOS 16.3 Problems

Question

Level 1

14 points

IOS 16.3 Problems

Since upgrading to iOS 16.3 I can no longer access my iCloud Back Up on my iPhone XR. Nor can I manually back up my iPhone to my iCloud Account. My contacts are no longer syncing, and my Messages App no longer displays names, only phone numbers when receiving text messages from my contacts.

When I attempt to manually back up to my iCloud Account from my iPhone I receive message "An Unknow Error Occurred. Please try again later."

Since the update to iOS 16.3, when accessing the Settings App, the phone has automatically turned off Apps Using ICLOUD Photos, iCloud Drive and iCloud Backup.

Additionally, a couple of my apps that used to send Push Notifications are no longer doing so, despite having Push Notifications enabled for the apps and despite removing and

re-installing the affected apps.

To date, I have received two calls from Apple Support and have submitted log files as requested by Apple Support with NO solution. I am supposed to receive a third call on Wednesday, February 8, 2023.

While the phone calls are nice, Apple is NOT fixing the problem. So far, I have wasted at least 5 hours over the course of two days with NO Solution. Too bad I cannot bill for my time.

A Google search about the problem states that the problem is due to the recent iOS 16.3 Encryption.

Lately it seems like every time an iOS update is released it tends to create more "bugs" and tends to "break" something that did work prior to the iOS update.

Just about ready to get rid of my iPhone and go with an Android phone.

NO solutions from Apple Customer Support, and NO Help, just wasted phone calls with no solutions.

Posted on Feb 4, 2023 9:36 AM

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Answer 1

Feb 5, 2023 8:18 AM in response to rking3091

Many users who have updated to iOS 16 and above must have a similar issue if the issues stated by you are due to the iOS.

Unless you state what the issue is many in this forum may not be able to respond positively to the issue you are facing.

With the limited information that you have provided, It is hard to even guess the problems faced by you.

You may get faster and better responses to your query by --> Writing an effective Apple Support Commun… - Apple ...

Please re-post with detail so that someone else can help.

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Answer 2

Feb 5, 2023 8:18 AM in response to rking3091

Apple Support Community Forum

This is Apple Support Community forum, for user-to-user interaction for information & idea sharing between users, if need be, extend support on technical know-how in handling Apple products from a more experienced fellow users, Apple Inc is neither here nor they are listening.

Apple Inc says; "We read all feedback carefully, but please note that we cannot respond to the comments you submit."

Feedback - Apple.com Website - Apple

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Answer 3

Feb 8, 2023 4:47 PM in response to SravanKrA

I am having the exact same issues as you are rking3091. I don’t think you could have been any clearer about exactly what’s happening. These issues were occurring on both my IPad and my IPhone. I have resolved some of them. But I still cannot get my email to run at all. Running as an exchange account through Google, but it will not sync for some reason. Apple iPad was having the same issues but for some reason it started working better.

My IPhone 13 I cannot get to sync email at all. Everything started right after the update to 16.3. I have reset the email about 20 times and it still will not sync. Extremely frustrating and like you I agree that the updates seem to be causing more problems than resolving. Sure would be nice to bill Apple for all of this wasted time.

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Answer 4

rking3091 Author

Level 1

14 points

Feb 13, 2023 11:17 AM in response to Propain32

Frusting for all parties as this iOS Update continues to create problems.

Once again, no solutions from Apple Customer Support. Just hours of wasted time providing them with log files at their request. The final answer from Apple Customer support was that they are aware of the problem and that it will reportedly be addressed with the next iOS update. So, for clarification purposes, I am supposed to trust that the next iOS update will fix what they broke with iOS 16.3? Meanwhile, I am still experiencing the same problems that you are having with my email accounts no longer syncing, including my contacts, in addition to not being able to access my iCloud Account from my iPhone. The phone is still not backing up to my iCloud as my iCloud Drive continues to be listed as "Off" through the settings app on the iPhone and thus is not accessible. When I attempt to turn "On" the iCloud Backup feature, I continue to receive the message ""An Unknow Error Occurred. Please try again later."

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Answer 5

rking3091 Author

Level 1

14 points

Feb 23, 2023 3:28 PM in response to Wings56

Unfortunately, as you have already discovered, Apple has NO answers and ZERO technical support. After spending 3 weeks and a total of 5 hours on the phone with Technical Support, NO answers except that 16.3.1 would “supposedly fix the problems.” 16.3.1 does appear to have fixed my iCloud problem for now, and the text message problem fir now, however, email account sync continues to be a problem. Wish I had some answers. Android is looking better and better by the minute.

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Answer 6

Feb 5, 2023 8:21 AM in response to rking3091

Get a Genius Bar Reservation and Apple Support Options - Apple

Contact Genius Bar.

Manage Reservations - My Reservations - Apple

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Answer 7

Wings56

Level 1

8 points

Feb 23, 2023 12:41 PM in response to rking3091

I am having same issue since I installed update 16.3.1. Even our IT department can't help me synch my gmail account on my Iphone and tablet. Very frustrating.

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