You can make a difference in the Apple Support Community!

When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.

Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

CharlesD_M Author

Level 1

7 points

Amazon Prime app displays no video in Apple TV

I signed in to Amazon Prime video five days ago. It worked fine the first two days and now I have to unplug and re plug in the cable to get it to display video then it stops working once I turn it off and back on. I can hear sound just fine. I can see the menus as well. I have the Samsung UN40KU6300F, the Apple TV 4K 128Gb. I’m using a Monster cable HDMI. What’s the best way to fix this, or is it fixable at all?

Apple TV 4K, tvOS 16

Posted on Feb 4, 2023 10:04 AM

Top-ranking reply

Urquhart1244

Community+ 2024

Level 10

142,992 points

Posted on Feb 5, 2023 11:02 PM

Try this for any misbehaving app:

Force-quit the app, then relaunch and try again.
If the issue persists, force-quit the app, restart the device, then relaunch and try again.
If the issue still persists, delete the app, re-download and try again.
If the issue still persists, then contact the app developer for further assistance.

View in context

Amazon Prime app displays no video in Apple TV

Similar questions