Apple Intelligence now features Image Playground, Genmoji, Writing Tools enhancements, seamless support for ChatGPT, and visual intelligence.

Apple Intelligence has also begun language expansion with localized English support for Australia, Canada, Ireland, New Zealand, South Africa, and the U.K. Learn more >

You can make a difference in the Apple Support Community!

When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.

Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

Amazon Prime app displays no video in Apple TV

I signed in to Amazon Prime video five days ago. It worked fine the first two days and now I have to unplug and re plug in the cable to get it to display video then it stops working once I turn it off and back on. I can hear sound just fine. I can see the menus as well. I have the Samsung UN40KU6300F, the Apple TV 4K 128Gb. I’m using a Monster cable HDMI. What’s the best way to fix this, or is it fixable at all?

Apple TV 4K, tvOS 16

Posted on Feb 4, 2023 10:04 AM

Reply
Question marked as Top-ranking reply

Posted on Feb 5, 2023 11:02 PM

Try this for any misbehaving app:

  1. Force-quit the app, then relaunch and try again.
  2. If the issue persists, force-quit the app, restart the device, then relaunch and try again.
  3. If the issue still persists, delete the app, re-download and try again.
  4. If the issue still persists, then contact the app developer for further assistance.

Similar questions

1 reply
Question marked as Top-ranking reply

Feb 5, 2023 11:02 PM in response to CharlesD_M

Try this for any misbehaving app:

  1. Force-quit the app, then relaunch and try again.
  2. If the issue persists, force-quit the app, restart the device, then relaunch and try again.
  3. If the issue still persists, delete the app, re-download and try again.
  4. If the issue still persists, then contact the app developer for further assistance.

Amazon Prime app displays no video in Apple TV

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.