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CharlesD_M Author

Level 1

6 points

Amazon Prime app displays no video in Apple TV

I signed in to Amazon Prime video five days ago. It worked fine the first two days and now I have to unplug and re plug in the cable to get it to display video then it stops working once I turn it off and back on. I can hear sound just fine. I can see the menus as well. I have the Samsung UN40KU6300F, the Apple TV 4K 128Gb. I’m using a Monster cable HDMI. What’s the best way to fix this, or is it fixable at all?

Apple TV 4K, tvOS 16

Posted on Feb 4, 2023 10:04 AM

Best reply

Urquhart1244

Community+ 2024

Level 10

139,516 points

Posted on Feb 5, 2023 11:02 PM

Try this for any misbehaving app:

Force-quit the app, then relaunch and try again.
If the issue persists, force-quit the app, restart the device, then relaunch and try again.
If the issue still persists, delete the app, re-download and try again.
If the issue still persists, then contact the app developer for further assistance.

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Amazon Prime app displays no video in Apple TV

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