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Disabled App Store

When I try to download an app, it says "Your account has been disabled in the App Store and iTunes" how do I fix this?

iPhone 11, iOS 16

Posted on Feb 4, 2023 3:38 PM

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Question marked as Best reply

Posted on Feb 4, 2023 3:42 PM

Hello,


If or when you see a message saying "Your account has been disabled in the App Store and iTunes" or "You cannot login because your account has been locked", you must contact Apple for help. This is not something you can fix yourself. Apple provides a chat link for this specific issue. Tap or click here --> Apple Support .


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Based on the support article: If a message says 'Your account has been disabled in the App Store and iTunes' - Apple Support


2 replies
Question marked as Best reply

Feb 4, 2023 3:42 PM in response to Bella_cho

Hello,


If or when you see a message saying "Your account has been disabled in the App Store and iTunes" or "You cannot login because your account has been locked", you must contact Apple for help. This is not something you can fix yourself. Apple provides a chat link for this specific issue. Tap or click here --> Apple Support .


__

Based on the support article: If a message says 'Your account has been disabled in the App Store and iTunes' - Apple Support


Disabled App Store

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