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My daughet has an old iPad which was originally under an old apple id and password. We cannot reset the iPad to factory settings as her old id is no longer active. What do I do to reset and go back to factory settings. (she cant remember the password either)
iPad mini Wi-Fi
See if Apple can activate the old ID. You can reach Apple Support here: Contact - Official Apple Support
This Apple article has instructions for what to do if you have forgotten your password --> If you forgot your Apple ID password - Apple Support
Alternatively, Apple can completely reset a device if a person can provide sufficient evidence of valid ownership. Do this online at: Activation Lock support request - https://al-support.apple.com/#/additional-support Apple says, "Proof of ownership documentation is required," but does not state what currently constitutes proof. Prior to this new online service Apple typically required the original receipt issued by Apple or an Apple Authorized Reseller and documented provenance (so typically it would be the original owner who does this, or a descendant with legal proof of ownership).
Apple recommends you "Keep your receipt after you buy an Apple device" --> Keep your receipt after you buy an Apple device - Apple Support
See if Apple can activate the old ID. You can reach Apple Support here: Contact - Official Apple Support
This Apple article has instructions for what to do if you have forgotten your password --> If you forgot your Apple ID password - Apple Support
Alternatively, Apple can completely reset a device if a person can provide sufficient evidence of valid ownership. Do this online at: Activation Lock support request - https://al-support.apple.com/#/additional-support Apple says, "Proof of ownership documentation is required," but does not state what currently constitutes proof. Prior to this new online service Apple typically required the original receipt issued by Apple or an Apple Authorized Reseller and documented provenance (so typically it would be the original owner who does this, or a descendant with legal proof of ownership).
Apple recommends you "Keep your receipt after you buy an Apple device" --> Keep your receipt after you buy an Apple device - Apple Support
Try the following:
▷ Find your Apple ID. 🔎
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