Does anyone know why my iTunes on my computer keeps refusing to connect with my iPod Touch 6thG? I am getting the message I have the wrong iTunes software on my iPod. It instructs me to use the iTune installer and delete and reinstall iTunes on the the iPod. I updated all software on computer and iPod.
Hello Violet_Dragonfly,
Thank you for reaching out to Apple Support Communities, and we'll be happy to help in any way we can. We understand you're having issues with iTunes on your iPod. Did you delete and reinstall iTunes as instructed? This article is for iPhone and iPad, but try the steps here to see if they resolve the issue: If your computer doesn't recognize your iPhone or iPad - Apple Support
"When your device is turned on and connected to your computer, it should appear in the Finder or iTunes. If you don't see it, or you get an unknown error or 0xE error, follow these steps.
On a Mac with macOS Catalina or later, look for your device in the sidebar of any window in the Finder.*
On a Mac with an earlier version of macOS, look for your device in iTunes.
On a PC with iTunes for Windows, look for your device in iTunes.
Learn more about viewing your device in the Finder or iTunes
2. Update the software on all devices
Update your Windows PC
On your PC you might also need to update iTunes and update drivers.
3. Connect your device directly to your computer
Make sure that your device is unlocked and showing its Home Screen, then use a USB cable to connect it directly to your computer. Don't connect to a USB hub, display, or other device.
If that doesn't help, disconnect your device and all other USB devices and accessories from your computer. Then reconnect only your device.
4. Trust your computer, if asked
If you see a “Trust this Computer?” alert on your device when you plug it into your computer, tap Trust.
About the 'Trust This Computer' alert
5. Allow the accessory to connect
When connecting your device to a Mac laptop computer with Apple silicon, your Mac might ask whether you want to allow this accessory to connect. If so, allow it to connect.
Learn about allowing accessories to connect
6. Restart your devices
7. Try a different port, cable, or computer
The issue could be related to your computer, its USB port, or the USB cable connecting it to your device. If possible, try a different computer, USB port, or USB cable. Also check for any debris in the charging port on the bottom of your iPhone or iPad.
8. Contact us
If your computer still doesn't recognize your iPhone or iPad, contact Apple Support."
We hope this helps.
Cheers!
Hello Violet_Dragonfly,
Thank you for reaching out to Apple Support Communities, and we'll be happy to help in any way we can. We understand you're having issues with iTunes on your iPod. Did you delete and reinstall iTunes as instructed? This article is for iPhone and iPad, but try the steps here to see if they resolve the issue: If your computer doesn't recognize your iPhone or iPad - Apple Support
"When your device is turned on and connected to your computer, it should appear in the Finder or iTunes. If you don't see it, or you get an unknown error or 0xE error, follow these steps.
On a Mac with macOS Catalina or later, look for your device in the sidebar of any window in the Finder.*
On a Mac with an earlier version of macOS, look for your device in iTunes.
On a PC with iTunes for Windows, look for your device in iTunes.
Learn more about viewing your device in the Finder or iTunes
2. Update the software on all devices
Update your Windows PC
On your PC you might also need to update iTunes and update drivers.
3. Connect your device directly to your computer
Make sure that your device is unlocked and showing its Home Screen, then use a USB cable to connect it directly to your computer. Don't connect to a USB hub, display, or other device.
If that doesn't help, disconnect your device and all other USB devices and accessories from your computer. Then reconnect only your device.
4. Trust your computer, if asked
If you see a “Trust this Computer?” alert on your device when you plug it into your computer, tap Trust.
About the 'Trust This Computer' alert
5. Allow the accessory to connect
When connecting your device to a Mac laptop computer with Apple silicon, your Mac might ask whether you want to allow this accessory to connect. If so, allow it to connect.
Learn about allowing accessories to connect
6. Restart your devices
7. Try a different port, cable, or computer
The issue could be related to your computer, its USB port, or the USB cable connecting it to your device. If possible, try a different computer, USB port, or USB cable. Also check for any debris in the charging port on the bottom of your iPhone or iPad.
8. Contact us
If your computer still doesn't recognize your iPhone or iPad, contact Apple Support."
We hope this helps.
Cheers!
iPod Touch and iTunes quit working together
