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Cannot link GCash

Do you have experience linking Gcash? I am always stuck in the successful page (cannot go through) but didn’t receive confirmation it was link

Posted on Feb 5, 2023 8:02 PM

Reply
Question marked as Best reply

Posted on Feb 7, 2023 1:51 PM

Hey there megumi275,


We'd like to confirm more details to better understand what's happening, along with ruling out some possible causes:


  1. What happens when you tap upon 'Okay' from the button in your screenshot?
  2. Do you ever receive the text message later, or you do not receive one at all?
  3. When was the last time you were able to use GCash as a payment method in the iTunes Store?
  4. Sometimes unexpected behavior can be resolved with a restart: Restart your iPhone
  5. If you have a compatible iPhone model, the latest version is iOS 16.3. You can verify this within Settings > General > About. In case you needed it, this link shows how to first back up, then Update your iPhone or iPad.


Cheers!

3 replies
Question marked as Best reply

Feb 7, 2023 1:51 PM in response to megumi275

Hey there megumi275,


We'd like to confirm more details to better understand what's happening, along with ruling out some possible causes:


  1. What happens when you tap upon 'Okay' from the button in your screenshot?
  2. Do you ever receive the text message later, or you do not receive one at all?
  3. When was the last time you were able to use GCash as a payment method in the iTunes Store?
  4. Sometimes unexpected behavior can be resolved with a restart: Restart your iPhone
  5. If you have a compatible iPhone model, the latest version is iOS 16.3. You can verify this within Settings > General > About. In case you needed it, this link shows how to first back up, then Update your iPhone or iPad.


Cheers!

Cannot link GCash

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