I need to cancel a subscription and get a refund

I paid for a year subscription to plenty of fish but I didn’t realize I was paying for the entire year. I made a mistake and would like to discuss a refund.

Please help.

iPhone 13 mini, iOS 15

Posted on Feb 5, 2023 8:09 PM

Reply
Question marked as Top-ranking reply

Posted on Feb 6, 2023 6:23 AM

Hello,


First confirm you have canceled any subscription automatic renewal (if you simply delete an app this does not cancel subscriptions):


Review the information in this support article by clicking on the link to learn how to cancel a subscription from Apple. ➔ If you want to cancel a subscription from Apple - Apple Support

• "If you signed up for a free or discounted trial subscription and you don't want to renew it, cancel it at least 24 hours before the trial ends."

• An existing subscription will normally continue until the end of its term and may then renew automatically. Stopping automatic renewal is effectively canceling it. "If you don’t see Cancel Subscription, then the subscription is already canceled and won't renew." The "Expires" date means the current subscription will just run until then.

• Canceling a subscription does not automatically start a refund. If you want to do that:


See how to request a refund for apps or content that you bought from Apple by clicking hereRequest a refund for apps or content that you bought from Apple - Apple Support



5 replies
Question marked as Top-ranking reply

Feb 6, 2023 6:23 AM in response to Rachelavickers6988

Hello,


First confirm you have canceled any subscription automatic renewal (if you simply delete an app this does not cancel subscriptions):


Review the information in this support article by clicking on the link to learn how to cancel a subscription from Apple. ➔ If you want to cancel a subscription from Apple - Apple Support

• "If you signed up for a free or discounted trial subscription and you don't want to renew it, cancel it at least 24 hours before the trial ends."

• An existing subscription will normally continue until the end of its term and may then renew automatically. Stopping automatic renewal is effectively canceling it. "If you don’t see Cancel Subscription, then the subscription is already canceled and won't renew." The "Expires" date means the current subscription will just run until then.

• Canceling a subscription does not automatically start a refund. If you want to do that:


See how to request a refund for apps or content that you bought from Apple by clicking hereRequest a refund for apps or content that you bought from Apple - Apple Support



Feb 5, 2023 8:18 PM in response to Rachelavickers6988

If the subscription isn't billed through Apple:


Don't see the subscription when you follow the steps to cancel your subscription? You might have purchased that subscription from another company.


On your bank statement, find the charge for the subscription. If your bank statement doesn't say Apple, apple.com/bill, or something similar, Apple doesn't provide this subscription to you. To cancel the subscription, contact the company that offers the subscription to you. Statements often list the name of the company, such as Hulu, Pandora, YouTube, Amazon, HBO, etc.


Resources:

View Purchase History.

▶︎ Cancel a Subscription.

Confirm charges on your billing statement.

▶︎ Billing and Subscriptions.

Returns & Refunds.

▶︎ Request a Refund.

▷ Check Refund Status.



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I need to cancel a subscription and get a refund

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