iPhone randomly turns off but won't turn on

my phone randomly started to turn off but won't turn back on, it just flashes the apple logo


[Re-Titled by Moderator]

iPhone 11 Pro Max, iOS 16

Posted on Feb 6, 2023 5:44 AM

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Question marked as Top-ranking reply

Posted on Feb 6, 2023 10:21 AM

Check to make sure that you are doing the restart correctly.


Press and release the Up button

Press and release the Down button

Hold in the Side button and keep holding it in until the Apple logo appears on the screen. Ignore the option to power off the phone if that screen appears, just keep holding the Side button until the Apple icon appears, then release the Side button.


There are only 2 possible results from the restart......


1) The phone returns to normal operation

2) The phone has a hardware problem that will need the attention of the Apple Store or authorized Apple Service shop

3 replies
Question marked as Top-ranking reply

Feb 6, 2023 10:21 AM in response to ryanbearden

Check to make sure that you are doing the restart correctly.


Press and release the Up button

Press and release the Down button

Hold in the Side button and keep holding it in until the Apple logo appears on the screen. Ignore the option to power off the phone if that screen appears, just keep holding the Side button until the Apple icon appears, then release the Side button.


There are only 2 possible results from the restart......


1) The phone returns to normal operation

2) The phone has a hardware problem that will need the attention of the Apple Store or authorized Apple Service shop

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iPhone randomly turns off but won't turn on

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