Wifi printer not showing up in Add Printer

Question

Wifi printer not showing up in Add Printer

I have an HP OfficeJet Pro 9015 printer that I've been using, without problem, for over a year. I then upgraded from Monterey to Ventura. Shorly afterwards the printer keeps being unavailable. When I go to Printers & Scanners in Preferences, it says that it's offline. I've now gone through three cycles of uninstalling, and resetting the printer, and reinstalling it. It then works for a while, but after a few hours it says that it's offline again. The HP Smart App claims that it's online, and I can print on it using the HP email method. I'm running OSX 13.2. Does anyone have any suggestions?

I eventually had to connect to the printer to my iMac via a USB cable. It works that way, but the wireless, Airprint, does not show up when I try to add it in Printers & Scanners. However, I can find it from my iPhone X, and two laptops that I have running Monterey and Big Sur. Is there something in the new Ventura security settings that I need to change? I've tried resetting the Printer System, and rebooting, but the printer still doesn't show up. I've checked that it's on the same Wifi network, the firware is up to date, and it's using the 2.4Ghz channel, as recommended by HP. I'm at a loss. Can anyone help?

iMac 21.5″, macOS 13.2

Posted on Feb 6, 2023 11:20 AM

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Answer 1

Jan Hedlund

Level 7

23,467 points

Feb 6, 2023 2:35 PM in response to VictorSMiller

Hi,

The HP OfficeJet Pro 9015 All-In-One Printer is listed as a supported model in About AirPrint - Apple Support, so it should work without additional drivers/software. This provided that the printer and the iMac are connected to the same network. Have you tried a full power-cycle sequence (do not forget the router)? If not, try this: Power off the router, the printer, the iMac, the iPhone, the two laptops, and all other devices/computers. Wait two to three minutes. Power on the router. Wait two to three minutes. Power on the printer. Wait a minute or two. Power on the iMac, the iPhone, the two laptops, and all other devices/computers.

AirPrint works with wireless (Wi-Fi) or wired (Ethernet) network connections. So, you could choose to wire this HP printer to one of the LAN ports of the Wi-Fi router (instead of using a wireless connection), at least for a test. Ethernet is often more stable, and some router-related difficulties involving Wi-Fi may be avoided.

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Answer 2

Feb 6, 2023 2:36 PM in response to Jan Hedlund

Thank you for your reply. I should have said that I tried power cycling the router (supplied by Xfinity/Comcast) which didn't help. As I stated previously this problem did not arise until I upgraded to Ventura on my iMac. The fact that it works without problem with the laptops running Monterey and Big Sur and the iPhone running ios 16.1.2 points to a problem with Ventura. The fact that the industry still falls back on the "sledgehammer approach" of brutally reinitializing everything is pretty bad. Why are there no diagnostics?

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Wifi printer not showing up in Add Printer

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