This is my second pair of Beats Flex so I am familiar with how they operate. I received my new pair today. I can’t get them to turn on. I tried right out of the box and I also tried charging. I don’t even see a charging indicator light on the power button. Did I get a lemon pair or am I doing something wrong?
Hi LAD579,
Thanks for contacting Apple Support Communities!
We understand that you're unable to power on your Beats Flex.
You can reset your Beats as outlined here if they don't turn on: Reset your Beats earphones - Apple Support
"Reset Beats Flex
2. When the LED indicator light flashes, release the buttons. Your earphones are now reset and ready to be set up with your devices again."
If you have access to another USB-C cable, you can also use that to charge your Beats.
If you're still unable to charge or power your Beats Flex on, we'd suggest that you contact Apple directly here: Contact Apple Support
We hope this helps.
Take care!
Hi LAD579,
Thanks for contacting Apple Support Communities!
We understand that you're unable to power on your Beats Flex.
You can reset your Beats as outlined here if they don't turn on: Reset your Beats earphones - Apple Support
"Reset Beats Flex
2. When the LED indicator light flashes, release the buttons. Your earphones are now reset and ready to be set up with your devices again."
If you have access to another USB-C cable, you can also use that to charge your Beats.
If you're still unable to charge or power your Beats Flex on, we'd suggest that you contact Apple directly here: Contact Apple Support
We hope this helps.
Take care!
Beats Flex won’t turn on
