An Unknown Error Occurred - OS-X Catalina Login

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Level 1

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An Unknown Error Occurred - OS-X Catalina Login

But I logged in to Apple.com with rejected password on the MacBoo pro. I can't log in after security upgrade, but it has "sign out" at the bottom?? So I can not access iCloud etc. I changed my password about 5 times before I discovered I could log into my MacPro 6,1 running Monterey that the MacBook Pro was rejecting. This is so annoying, any ideas appreciated.

INFO:

Model Name: MacBook Pro

Model Identifier: MacBookPro9,2

Processor Name: Dual-Core Intel Core i5

Processor Speed: 2.5 GHz

Number of Processors: 1

Total Number of Cores: 2

L2 Cache (per Core): 256 KB

L3 Cache: 3 MB

Hyper-Threading Technology: Enabled

Memory: 8 GB

Boot ROM Version: 429.0.0.0.0

MacBook, macOS 10.13

Posted on Feb 6, 2023 3:12 PM

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Answer 1

Top-ranking reply

tygb

Level 9

64,998 points

Feb 11, 2023 8:18 AM in response to palalNZ

In Mac OS Catalina if an error shows some account services will not be available until you sign in again ( update Apple ID settings ) .

Open system preferences , click on Apple ID icon and again click on iCloud in the side bar , it prompts to enter the Apple ID and password ( enter the password ) , after that a pop up window appears to upgrade with 2FA , click on continue , the circle in front of keychain box started rotating setting up , after a while it prompted to enter the admin password and finally the box of keychain will get checked the small circle rotating in front of keychain setting up will disappear ,

You have to convert secondary authentication account to 2FA , the error will go away .

If the trusted number is not yet added verify it , click on name , password , email in the side bar , click on edit see these articles .

Change your Apple ID information

Change Overview preferences for your Apple ID on Mac ...support.apple.com › en-in › guide › mac-help › Mac

Change Password & Security preferences for your Apple ID on Mac

Change Payment & Shipping preferences for your Apple ID on Mac

Change Media & Purchases preferences for your Apple ID on ...support.apple.com › en-in › guide › mac-help

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Answer 2

palalNZ Author

Level 1

9 points

Feb 10, 2023 5:15 PM in response to Community User

thank you for replying :-) , I have tried that several times to no effected change, I think i'll do a fresh install from recovery, that nukes it, but that's ok, I have a Time Machine backup if needed. I could clone OSX from a ** HDD I keep as well.

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Answer 3

Feb 8, 2023 9:04 AM in response to palalNZ

Hello palalNZ,

To help resolve this issue, try restarting your MacBook Pro to see if it will recognize the new password: Shut down or restart your Mac - Apple Support

If the issue persists, we recommend you Contact Apple for support and service.

Best Regards.

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An Unknown Error Occurred - OS-X Catalina Login

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