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hyperlinks in some email messages won't open on safari

Safari shows the "Safari cannot connect to the Server" error message. Currently running Ventura, though the problem has been the same with several earlier versions of MacOS


As an example, SeekingAlpha.com, where my subscription produces a summary email each day. Several other similar subscription email links have same problem, but others do not.


Checking using terminal: host email-st.seekingalpha.com shows that this URL is an alias for cb.sailthru.com, which I assume is a service handling email subscriptions and included links, for tracking responses and so on.


I have tried disabling all extensions, blockers, etc, but nothing seems to work.


how to diagnose and find the cause/solution ?



[Link Edited by Moderator]

MacBook Air 13″, macOS 13.1

Posted on Feb 6, 2023 6:22 PM

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Question marked as Top-ranking reply

Posted on Feb 11, 2023 7:49 PM

Thanks. I long ago tried all the above suggestions. None of these gets at the problem.


My original post description of the problem included a truncated sample of the type of email hyperlink that fails to open, but I guess links not allowed in this message board, so it was removed.


Instead, I'll try to describe more exactly what is not working.


Like everyone these days, I have subscribed to several services which are based on a website with numerous articles/pages, but which send auto-generated emails with article summaries and embedded hyperlinks.


These links typically have the original domain-name URL prefixed with something like "email-st." and appended with "/click/" followed by a several hundred character long string of random-like characters, which are undoubtedly hashed data that the website uses to track which subscriber clicks on which link.


These subscription email links from most websites work reliably on my Mac, but one or two consistently do not. In cases where these links do not work, I always get the Safari error "Safari cannot connect to the server", followed by the full link, including prefix and long tag. This is regardless of what network I am on, home or elsewhere, and regardless of what DNS provider is being used. Also, when this error occurs I can always manually remove the "email-st." prefix and the long tag, and reach the main index page of the site, then find my way to the intended page.


Note that the 1-2 services that consistently give me this problem are not obscure, sloppily coded websites, they are large major websites, using, presumably, well-established third-party email subscription service providers. In terminal, if I run a "dig" or "host" command with the problematic email link URL, I can see that it is a proxy for redirect to the 3rd party tracking service provider's server.


Clearly, the problem is that Safari is somehow blocking the redirected link, but I can't figure out why. I have tried every permutation of every Safari setting and every browser extension.


Grateful if anyone can offer a clue on where to look to find the cause/solution to this.


4 replies
Question marked as Top-ranking reply

Feb 11, 2023 7:49 PM in response to hc1111

Thanks. I long ago tried all the above suggestions. None of these gets at the problem.


My original post description of the problem included a truncated sample of the type of email hyperlink that fails to open, but I guess links not allowed in this message board, so it was removed.


Instead, I'll try to describe more exactly what is not working.


Like everyone these days, I have subscribed to several services which are based on a website with numerous articles/pages, but which send auto-generated emails with article summaries and embedded hyperlinks.


These links typically have the original domain-name URL prefixed with something like "email-st." and appended with "/click/" followed by a several hundred character long string of random-like characters, which are undoubtedly hashed data that the website uses to track which subscriber clicks on which link.


These subscription email links from most websites work reliably on my Mac, but one or two consistently do not. In cases where these links do not work, I always get the Safari error "Safari cannot connect to the server", followed by the full link, including prefix and long tag. This is regardless of what network I am on, home or elsewhere, and regardless of what DNS provider is being used. Also, when this error occurs I can always manually remove the "email-st." prefix and the long tag, and reach the main index page of the site, then find my way to the intended page.


Note that the 1-2 services that consistently give me this problem are not obscure, sloppily coded websites, they are large major websites, using, presumably, well-established third-party email subscription service providers. In terminal, if I run a "dig" or "host" command with the problematic email link URL, I can see that it is a proxy for redirect to the 3rd party tracking service provider's server.


Clearly, the problem is that Safari is somehow blocking the redirected link, but I can't figure out why. I have tried every permutation of every Safari setting and every browser extension.


Grateful if anyone can offer a clue on where to look to find the cause/solution to this.


Feb 8, 2023 10:12 AM in response to BBobM

Hey there BBobM,


To clarify, is this only happening with specific websites? If so, are you able to load the same site without clicking on it through email?


If the link doesn't load, or this happens with more than one website, try the guidance below:


If you can’t open a webpage or link on your Mac, try these suggestions:
• Check the message that appears when a webpage fails to open. It may provide important information for solving the problem.
• The website may be unavailable temporarily. Try again later.
• Make sure you have the correct address for the webpage and that you typed it correctly.
• Your web browser may not be able to open a webpage because it doesn’t recognize the first part of the address, which identifies the Internet Protocol (such as HTTP or HTTPS). Try deleting the Internet Protocol from the address. (For example, if the address is “https://www.example.com,” change it to “www.example.com.”)
• If you’re trying to open a webpage using a Bonjour address, make sure it’s on the same subnet as your computer.
• If you connect to the internet through a corporate or enterprise network, the network may have a firewall that prevents you from opening the webpage. Contact your network administrator for help.
• Try entering /index.html or /index.htm at the end of the address.
• Some websites prevent using a browser they do not recognize. Contact the administrator of the website to find out if it prevents using some browsers.

If a webpage or link won’t open on Mac - Apple Support


Take care!


hyperlinks in some email messages won't open on safari

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