You can make a difference in the Apple Support Community!

When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.

Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

It says my account has been disabled. What should I do?

It says my account has been disabled

iPhone 13 Pro Max, iOS 16

Posted on Feb 6, 2023 9:08 PM

Reply
Question marked as Top-ranking reply

Posted on Feb 6, 2023 9:13 PM

App Store and iTunes


If you see a message that says "Your account has been disabled in the App Store and iTunes," there might be a problem with the payment method that you have on file.


When you see the message, don't try to edit any of your account information. Instead, contact Apple Support for help.


If you see a message that says 'Your account has been disabled in the App Store and iTunes'



Apple ID


If you can't unlock your Apple ID


If you use security questions with your Apple ID, or if you don't have access to a trusted device or phone number, go to iforgot.apple.com. Then you can unlock your account with your existing password or reset your password.


If your Apple ID is locked or disabled - Apple Support



Apple Cash


If your account is restricted, you can still transfer your Apple Cash balance to your bank or use it to make purchases in stores, within apps, and on the web. If your account is locked, you can't use Apple Cash to make purchases; add, send and receive money; or transfer the money in your account.


If your Apple Cash account is restricted or locked - Apple ...

1 reply
Question marked as Top-ranking reply

Feb 6, 2023 9:13 PM in response to nikka1987

App Store and iTunes


If you see a message that says "Your account has been disabled in the App Store and iTunes," there might be a problem with the payment method that you have on file.


When you see the message, don't try to edit any of your account information. Instead, contact Apple Support for help.


If you see a message that says 'Your account has been disabled in the App Store and iTunes'



Apple ID


If you can't unlock your Apple ID


If you use security questions with your Apple ID, or if you don't have access to a trusted device or phone number, go to iforgot.apple.com. Then you can unlock your account with your existing password or reset your password.


If your Apple ID is locked or disabled - Apple Support



Apple Cash


If your account is restricted, you can still transfer your Apple Cash balance to your bank or use it to make purchases in stores, within apps, and on the web. If your account is locked, you can't use Apple Cash to make purchases; add, send and receive money; or transfer the money in your account.


If your Apple Cash account is restricted or locked - Apple ...

It says my account has been disabled. What should I do?

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.